In Practice Systems (INPS) improve customer care standards by implementing SJS Solutions Optymyse™ Digital Display Solution

PRESS RELEASE: Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence. Continue reading In Practice Systems (INPS) improve customer care standards by implementing SJS Solutions Optymyse™ Digital Display Solution

Avaya Expands and Extends Video Solutions Portfolio to Increase Productivity and Team Engagement

PRESS RELEASE: Video everywhere is now a business reality enabling organizations to increase productivity and deepen team and customer relationships through the power of face-to-face communications. To help enterprise employees more deeply engage with colleagues and customers, Avaya today announced new Team Engagement Solutions, making it easier and more affordable to extend high quality video to more employees and more devices in nearly any location. Continue reading Avaya Expands and Extends Video Solutions Portfolio to Increase Productivity and Team Engagement

Verint Scores Multiple Category Honors in 2015 CRM Magazine Service Awards Program

PRESS RELEASE: Verint® Systems announced that it has earned CRM magazine’s prestigious “2015 Service Winner” award in the Workforce Optimization (WFO) category, a position it has achieved in consecutive years dating back to 2008. The company also received “2015 Service Leader” honors in three additional categories including Enterprise Feedback Management, Contact Center Search and Customer Case Management. Continue reading Verint Scores Multiple Category Honors in 2015 CRM Magazine Service Awards Program

SugarCRM Acquires Stitch

PRESS RELEASE: SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, announced today it has acquired the intellectual property rights and other assets of Stitch, leading developer of personal assistant technologies that enhance productivity for mobile users. Continue reading SugarCRM Acquires Stitch

TeleWare enhances mobile call compliance with new international features

PRESS RELEASE: Communications technology specialist, TeleWare, has announced a significant upgrade to its mobile compliance offering, providing customers with greater global coverage. The improvements come in the form of three new categories which offer a selection of enhancements for users with international requirements. Continue reading TeleWare enhances mobile call compliance with new international features

CentralTouch Extends Unified Communication Contact Centre Functionality with WebRTC to Midsize and Enterprise Businesses using Dialogic XMS Media Server

PRESS RELEASE: CentralTouch is pleased to announce WebRTC Unified Communication Contact Centre (CT WebRTC UC3) to convey browser-based, unified communication and multichannel contact centre functionalities on browsers supporting WebRTC, such as Google Chrome and Mozilla Firefox. The CT WebRTC UC3 enables voice, video, email, chat, and media server capabilities on a single platform for contact centers starting with 2 to 1000 agents addressing small and enterprise businesses. Continue reading CentralTouch Extends Unified Communication Contact Centre Functionality with WebRTC to Midsize and Enterprise Businesses using Dialogic XMS Media Server

BroadSoft Extends the Reach of its BroadCloud Managed Service with Voxbone

PRESS RELEASE: BroadSoft will now rely on Voxbone’s inbound DID numbers to extend the global reach of its BroadCloud® unified communications service. The key features that led BroadSoft to choose Voxbone’s services are its global coverage, real-time provisioning, and number portability support. Continue reading BroadSoft Extends the Reach of its BroadCloud Managed Service with Voxbone

EIS Group Enables Omnichannel Insurance Interactions with New Digital Experience Platform (DXP)

PRESS RELEASE: EIS Group, a provider of core software systems to insurers, today announced at the Insurance-Canada Technology Conference (ICTC) the availability of CustomerCore™ DXP, a new digital experience platform that adds omnichannel capabilities to the company’s EIS Suite™ software solution for policy, billing, claims and customer engagement. Continue reading EIS Group Enables Omnichannel Insurance Interactions with New Digital Experience Platform (DXP)