InterCloud Systems Announces New $2.8 Million Contract for a Multi-Node Contact Center and Professional Services to One of the Largest Global Insurance Providers

PRESS RELEASE: InterCloud Systems announced that it was recently awarded a new contract in support of a multisite and multicity upgrade for a contact centre system valued at over $2.8 Million. The services are intended to improve customer experience and provide broader metrics to enable our customer to manage their business. A majority of this solution is expected to be deployed and revenue recognized in the first quarter of 2015. Continue reading InterCloud Systems Announces New $2.8 Million Contract for a Multi-Node Contact Center and Professional Services to One of the Largest Global Insurance Providers

Mitel Announces Definitive Agreement to Acquire Mavenir

PRESS RELEASE: Mitel®, a global leader in business communications, and Mavenir Systems, a leading provider of software-based networking solutions for mobile carriers announced that that they have entered into a definitive merger agreement in which Mitel will acquire all of the outstanding shares of Mavenir common stock in a cash and stock deal valued at approximately $560 million. Continue reading Mitel Announces Definitive Agreement to Acquire Mavenir

EarthBend Achieves Mitel Gold Partner Status

PRESS RELEASE: EarthBend and Mitel announce, Earthbend has attained Mitel® Gold Partner status based on its growth with Mitel’s unified Communications portfolio in the upper Midwest. Mitel Gold Partners meet stringent requirements based on certification, expertise and revenue. As an Exclusive Gold Partner EarthBend can offer customers and prospects more skilled resources, competitive pricing, and added support. Continue reading EarthBend Achieves Mitel Gold Partner Status

CallFinder Announces Partnership with Lawson Concepts to Deliver Speech Analytics Solutions to Clients Looking to Improve the Customer Experience

PRESS RELEASE: CallFinder® announces a strategic relationship with Lawson Concepts, LLC to provide affordable cloud-based speech analytics solutions as a component of the customer experience and business transformation professional services. Continue reading CallFinder Announces Partnership with Lawson Concepts to Deliver Speech Analytics Solutions to Clients Looking to Improve the Customer Experience

Pearl Interactive Network Provides Staffing Solutions for Insurance Industry

PRESS RELEASE: Pearl Interactive Network, Inc. launched Virtual Insurance Solutions, a service delivering contact center staffing solutions to the insurance industry for personal and commercial lines. The approach delivers home-based contact center services, tapping a workforce of skilled and talented veterans, disabled veterans, military spouses, people with disabilities, and people living in geographically challenged areas. Continue reading Pearl Interactive Network Provides Staffing Solutions for Insurance Industry

Incendonet Announces the Release of SpeechBridge® 6.2, the Most Easy to Use Speech IVR Yet

PRESS RELEASE: Incendonet, Inc., a leading provider of Communications Automation solutions for the enterprise, continues the Incendonet tradition of taking feedback from our customers and using it to improve the product as a whole in our minor releases. Continue reading Incendonet Announces the Release of SpeechBridge® 6.2, the Most Easy to Use Speech IVR Yet

Organisations Continue to Ignore Noise as a Productivity Drain

PRESS RELEASE: Research commissioned by Plantronics in the UK, France and Germany, revealed that office noise has an adverse effect on office workers and the quality of their work (UK 89.9%; Germany 96.5%; France 93.5%). The findings highlight the growing difficulty for office environments to keep noise distractions at bay and for employees to focus on work. Continue reading Organisations Continue to Ignore Noise as a Productivity Drain

Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

PRESS RELEASE: Teleperformance, the global leader in outsourced multichannel customer experience management, recently launched its 2015 Veterans Hiring Initiative to meet the company’s goal of hiring 20 percent of its new workforce in the U.S. from veterans and their families. Continue reading Teleperformance U.S.A. Rolls Out 2015 Veterans Hiring Initiative

DATAMARK Infographic Highlights Benefits of Contact Center Consolidation

PRESS RELEASE: DATAMARK, Inc., a leading provider business process solutions, including outsourced bilingual contact centre services for Fortune 500 companies and other large enterprises, has released a new infographic helpful for large businesses and other organizations considering centralizing call centre operations to save money while improving customer service. Continue reading DATAMARK Infographic Highlights Benefits of Contact Center Consolidation