Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

PRESS RELEASE: Interactive Intelligence Group Inc. has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and PureCloud Communicate℠. Continue reading Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

Tata Communications launches Click2RTC™ enabling real-time communications within web and mobile applications on a global scale

PRESS RELEASE: Tata Communications, a leading provider of A New World of Communications™, announces the launch of Click2RTC™ (Click to Real-Time Communications), a contextual cloud communications solution that enables a new level of visual collaboration. With Click2RTC™, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications. Continue reading Tata Communications launches Click2RTC™ enabling real-time communications within web and mobile applications on a global scale

TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact Centers

PRESS RELEASE: TeleTech Holdings, Inc., a leading provider of customer experience, engagement and growth solutions announced that Technology Solutions Group (TSG), part of TeleTech’s Customer Technology Services division, is launching a Customer Engagement OnAvaya™ cloud offering as part of its growing customer experience solutions portfolio. Continue reading TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact Centers

Genesys Announces Next Generation CX Platform Ushering in a New Era for Customer Engagement

PRESS RELEASE: Genesys announced the introduction of the next generation of the Genesys Customer Experience Platform. The new platform capabilities enable organizations to fully orchestrate and monitor multimodal omnichannel journeys and interactions that are personalized for every customer. Continue reading Genesys Announces Next Generation CX Platform Ushering in a New Era for Customer Engagement

8×8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New ‘Elite Touch’ Professional Services Offering

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact centre solutions announced the availability of a new professional services offering designed to ensure the swift and successful deployment of 8×8 cloud communications services across an enterprise’s entire organization. Continue reading 8×8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New ‘Elite Touch’ Professional Services Offering

Evolve IP Launches Major Expansion Of Desktop Services; Solves Deployment and Device Management Issues In Hybrid Environments

PRESS RELEASE: Evolve IP, The Cloud Services Company™, announced a major expansion to its suite of award-winning Desktop Services. The new solutions enable IT departments to effectively manage the wide variety of physical and virtual desktops and mobile devices that now permeate technology-driven organizations. Continue reading Evolve IP Launches Major Expansion Of Desktop Services; Solves Deployment and Device Management Issues In Hybrid Environments

CafeX and Humanify Announce Partnership to Redefine Personalized Customer Engagement

CafeX Communications® announced that it has partnered with Humanify™, a leading provider of cloud-based customer experience technology, to deliver transformational customer engagement solutions characterized by highly personalized, frictionless collaboration in an Omnichannel environment. Continue reading CafeX and Humanify Announce Partnership to Redefine Personalized Customer Engagement

VoiceBase Delivers Speech Analytics to Twilio Recording Customers

PRESS RELEASE: VoiceBase a massively scalable speech analytics platform, announced its ability to support customers using Twilio’s record API. This functionality now makes VoiceBase’s easy-to-use API, which delivers on-demand speech analytics within minutes after a completed call, readily available to all Twilio users. Continue reading VoiceBase Delivers Speech Analytics to Twilio Recording Customers

Retail Marketing Firm Selects inContact Solutions to Enhance National Contact Center Operations

PRESS RELEASE: inContact announces a nationwide consulting and marketing firm will replace its premise-based system with the company’s award-winning cloud contact center solution. Facing significant upgrade costs and service interruptions due to an aging system, the marketing leader is moving 200 agents to the inContact cloud contact center platform to ensure a more consistent and high quality experience for their customers. Continue reading Retail Marketing Firm Selects inContact Solutions to Enhance National Contact Center Operations

Vonage Strengthens UCaaS Business Through Agreement to Acquire Simple Signal Inc.

PRESS RELEASE: Vonage Holdings Corp., a leading provider of cloud communications services for consumers and businesses, has entered into a definitive agreement to acquire privately-held Simple Signal Inc., a leading provider of Unified Communications-as-a-Service (UCaaS) and collaboration solutions to small and medium businesses (SMBs), for a purchase price of $25.25 million. Continue reading Vonage Strengthens UCaaS Business Through Agreement to Acquire Simple Signal Inc.