Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

PRESS RELEASE: Interactive Intelligence Group Inc. has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and PureCloud Communicate℠. Continue reading Interactive Intelligence Launches Latest Enterprise Collaboration and Communications Cloud Services

Tata Communications launches Click2RTC™ enabling real-time communications within web and mobile applications on a global scale

PRESS RELEASE: Tata Communications, a leading provider of A New World of Communications™, announces the launch of Click2RTC™ (Click to Real-Time Communications), a contextual cloud communications solution that enables a new level of visual collaboration. With Click2RTC™, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications. Continue reading Tata Communications launches Click2RTC™ enabling real-time communications within web and mobile applications on a global scale

TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact Centers

PRESS RELEASE: TeleTech Holdings, Inc., a leading provider of customer experience, engagement and growth solutions announced that Technology Solutions Group (TSG), part of TeleTech’s Customer Technology Services division, is launching a Customer Engagement OnAvaya™ cloud offering as part of its growing customer experience solutions portfolio. Continue reading TeleTech Launches Customer Engagement OnAvaya™ Cloud Offering for Contact Centers

Genesys Announces Next Generation CX Platform Ushering in a New Era for Customer Engagement

PRESS RELEASE: Genesys announced the introduction of the next generation of the Genesys Customer Experience Platform. The new platform capabilities enable organizations to fully orchestrate and monitor multimodal omnichannel journeys and interactions that are personalized for every customer. Continue reading Genesys Announces Next Generation CX Platform Ushering in a New Era for Customer Engagement

8×8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New ‘Elite Touch’ Professional Services Offering

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact centre solutions announced the availability of a new professional services offering designed to ensure the swift and successful deployment of 8×8 cloud communications services across an enterprise’s entire organization. Continue reading 8×8 Accelerates Time to Value of Enterprise Cloud Communications Solutions With New ‘Elite Touch’ Professional Services Offering