Avaya Delivers Contact Center as a Service for Midmarket with Google

PRESS RELEASE: Contact centre operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact centre cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Continue reading Avaya Delivers Contact Center as a Service for Midmarket with Google

DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions has launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place but they no longer need to spend time on the phone waiting. EasyCallBack automatically calls the customer back on their calling line identify (CLI) number, or on an alternative number that they entered via their keypad. Continue reading DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status

Tata Communications launches InstaCC Global™, a cloud-based Contact Centre as a Service (CCaaS) on Cisco’s Hosted Collaboration Solution framework

PRESS RELEASE: Tata Communications, a leading provider of A New World of Communications™ announces the launch of InstaCC Global™, a true cloud platform for multi-channel contact centre services, powered by Cisco® Hosted Collaboration Solution (HCS). Continue reading Tata Communications launches InstaCC Global™, a cloud-based Contact Centre as a Service (CCaaS) on Cisco’s Hosted Collaboration Solution framework

Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK based client

PRESS RELEASE: Intelecom UK Ltd has announced that Capita Group plc is using its Connect cloud-based contact centre solution to handle employee enquiries received in a human resource service centre operated on behalf of a large UK corporation. The ease of use, scalability and cost-effective pricing model of Intelecom Connect enables Capita to support the client’s 30,000 plus employees with a range of human resources (HR) administration and other occupational services. Continue reading Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK based client

ASC Launches Workforce Optimization Suite neo 4.0

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications announced the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management. Continue reading ASC Launches Workforce Optimization Suite neo 4.0

New videos show how council saved thousands moving to IP telephony

With councils across the UK coming to terms with spending cuts, IT and telephony is one area where they are looking to make cost savings.  Boston Borough Council recently underwent a transformation of its telephony that not only saved the Council more than 40% on its previous system, but also led to improved customer service in several areas.  The experiences of the Council are documented in a series of videos released by communication systems integrator, Foehn. Continue reading New videos show how council saved thousands moving to IP telephony

HeyWire Launches LiveText V2.0 for Salesforce with Easy, No-Cost Pilot Program for Text-Enabling Contact Centers

PRESS RELEASE: HeyWire®, the leading enterprise text messaging service provider connecting customers with businesses announced Version 2.0 of its HeyWire LiveText™ service with advanced features for the Salesforce Sales Cloud and Service Cloud platforms. HeyWire also announced a no-cost, easy-to-deploy Pilot Program for Salesforce customers who want to add this exciting new channel for sales and service. Continue reading HeyWire Launches LiveText V2.0 for Salesforce with Easy, No-Cost Pilot Program for Text-Enabling Contact Centers

Gryphon Networks Announces Sales Agent Program for Do-Not-Contact Compliance and Sales Performance Service

PRESS RELEASE: Gryphon Networks, a leader in marketing compliance and sales intelligence software announced a new Agent Partner Program to enable value-added reseller agents to introduce their clients to Gryphon’s highly patented, exclusive services to support do-not-call compliance and sales intelligence for call centers and branch or mobile workers. Continue reading Gryphon Networks Announces Sales Agent Program for Do-Not-Contact Compliance and Sales Performance Service

Connect First Recognized for Continued Payment Card Industry (PCI) Excellence

PRESS RELEASE: Connect First has been recognized by Compliance Point, a leader in PCI Compliance, for their continued excellence and strict adherence to PCI DSS standards. PCI DSS is a set of standards established by the major payment card brands to protect consumers and their personal data through the payment transaction process—from data input to storage, processing and transmission. Continue reading Connect First Recognized for Continued Payment Card Industry (PCI) Excellence

Thunderhead set to make Customer Engagement effortless for Microsoft Dynamics customers

PRESS RELEASE: Thunderhead, a leader in enterprise solutions for customer engagement announced the availability of a complete enterprise solution for customer engagement based on the integration of its ONE Engagement Hub with Microsoft Dynamics CRM. The joint solution is the result of the strategic partnership between Thunderhead and Microsoft that was announced in November 2014. Continue reading Thunderhead set to make Customer Engagement effortless for Microsoft Dynamics customers