Avaya Delivers Contact Center as a Service for Midmarket with Google

PRESS RELEASE: Contact centre operations are moving rapidly into the cloud, as a growing number of businesses embrace the flexibility and simplicity of service subscription models. To assist customers in this transition, Avaya today announced a complete contact centre cloud-based solution that delivers IP Office customer engagement technology as a subscription service powered by Google Cloud Platform. Continue reading Avaya Delivers Contact Center as a Service for Midmarket with Google

DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions has launched a new queue management service. EasyCallBack™ offers callers waiting in a queue the option to request a call back that maintains their place but they no longer need to spend time on the phone waiting. EasyCallBack automatically calls the customer back on their calling line identify (CLI) number, or on an alternative number that they entered via their keypad. Continue reading DXI announces EasyCallBack extension to its pay-as-you go cloud communication services and gains Gold Supplier status

Tata Communications launches InstaCC Global™, a cloud-based Contact Centre as a Service (CCaaS) on Cisco’s Hosted Collaboration Solution framework

PRESS RELEASE: Tata Communications, a leading provider of A New World of Communications™ announces the launch of InstaCC Global™, a true cloud platform for multi-channel contact centre services, powered by Cisco® Hosted Collaboration Solution (HCS). Continue reading Tata Communications launches InstaCC Global™, a cloud-based Contact Centre as a Service (CCaaS) on Cisco’s Hosted Collaboration Solution framework

Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK based client

PRESS RELEASE: Intelecom UK Ltd has announced that Capita Group plc is using its Connect cloud-based contact centre solution to handle employee enquiries received in a human resource service centre operated on behalf of a large UK corporation. The ease of use, scalability and cost-effective pricing model of Intelecom Connect enables Capita to support the client’s 30,000 plus employees with a range of human resources (HR) administration and other occupational services. Continue reading Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK based client

ASC Launches Workforce Optimization Suite neo 4.0

PRESS RELEASE: ASC, a worldwide leading software company with innovative solutions to record, analyze and evaluate communications announced the launch of neo 4.0, its workforce optimization (WFO) suite encompassing communications recording, quality monitoring, speech analytics, eLearning, customer feedback and workforce management. Continue reading ASC Launches Workforce Optimization Suite neo 4.0