Verint Extends Customer Engagement Optimization Vision with Latest Advancements

PRESS RELEASE: Verint® Systems announced significant enhancements to its industry-leading enterprise Workforce Optimization (WFO) solution that extends the company’s Customer Engagement Optimization platform. This milestone release goes further than ever in connecting organizations and their employees to customers. Verint has taken its market-leading suite of solutions to even greater heights with more powerful analytics, dynamic visualizations and a focus on ease-of-use—delivering Actionable Intelligence® by enriching interactions, improving business processes and optimizing the workforce. Continue reading Verint Extends Customer Engagement Optimization Vision with Latest Advancements

NICE and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance

PRESS RELEASE: NICE Systems and BoomeRing, a leading global player in converged communication solutions for telecoms and enterprises announced that they have successfully integrated BoomeRing’s mobile recording service with the NICE Engage platform. The integrated offering provides a cost effective way for mobile carriers to record both voice and SMS interactions in order to ensure regulatory compliance. Continue reading NICE and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance

Noble Systems Named a TAG Top 40 Innovative Technology Company

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technologies, has been named as one of the Top 40 Innovative Technology Companies in Georgia by the Technology Association of Georgia. TAG is the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry. Continue reading Noble Systems Named a TAG Top 40 Innovative Technology Company

Avtex Acquires Digital Voice Systems Inc

PRESS RELEASE: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced today that they have acquired Digital Voice Systems (DVS), a contact centre, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Continue reading Avtex Acquires Digital Voice Systems Inc