Verint Extends Customer Engagement Optimization Vision with Latest Advancements

PRESS RELEASE: Verint® Systems announced significant enhancements to its industry-leading enterprise Workforce Optimization (WFO) solution that extends the company’s Customer Engagement Optimization platform. This milestone release goes further than ever in connecting organizations and their employees to customers. Verint has taken its market-leading suite of solutions to even greater heights with more powerful analytics, dynamic visualizations and a focus on ease-of-use—delivering Actionable Intelligence® by enriching interactions, improving business processes and optimizing the workforce. Continue reading Verint Extends Customer Engagement Optimization Vision with Latest Advancements

NICE and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance

PRESS RELEASE: NICE Systems and BoomeRing, a leading global player in converged communication solutions for telecoms and enterprises announced that they have successfully integrated BoomeRing’s mobile recording service with the NICE Engage platform. The integrated offering provides a cost effective way for mobile carriers to record both voice and SMS interactions in order to ensure regulatory compliance. Continue reading NICE and BoomeRing Announce Integrated Mobile Recording Solution for Regulatory Compliance

Noble Systems Named a TAG Top 40 Innovative Technology Company

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technologies, has been named as one of the Top 40 Innovative Technology Companies in Georgia by the Technology Association of Georgia. TAG is the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry. Continue reading Noble Systems Named a TAG Top 40 Innovative Technology Company

Avtex Acquires Digital Voice Systems Inc

PRESS RELEASE: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced today that they have acquired Digital Voice Systems (DVS), a contact centre, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Continue reading Avtex Acquires Digital Voice Systems Inc

Funds advised by Altor Fund Manager AB have acquired 24.5 percent of the ordinary shares in Transcom WorldWide AB (publ) from Investment AB Kinnevik

PRESS RELEASE: Transcom today announced that funds advised by Altor Fund Manager AB have acquired 6.4 million shares in Transcom, corresponding to 24.5 percent of the ordinary shares, from Investment AB Kinnevik. Following this transaction, Investment AB Kinnevik will retain 1.9 million shares in Transcom, corresponding to 7.4% of the ordinary shares. Continue reading Funds advised by Altor Fund Manager AB have acquired 24.5 percent of the ordinary shares in Transcom WorldWide AB (publ) from Investment AB Kinnevik

Zappix Visual IVR Self-Service Authoring Tool Allows Companies to Build a Smartphone App

PRESS RELEASE: Zappix, the leader in Visual IVR technology and mobile app authoring, announced the release of its improved visual app building platform that enables non-technical users to build and publish their own smartphone app. The Zappix smartphone app builder allows companies of any size to provide their customers with a mobile app experience at a small fraction of the cost typically associated with developing a customized app. Continue reading Zappix Visual IVR Self-Service Authoring Tool Allows Companies to Build a Smartphone App