PRESS RELEASE: Ytel, Inc., creator of the most advanced Cloud Contact Center software announced the launch of its first mobile application for iPhone and Android as an administrative companion to their innovative X5solution. The new app integrates seamlessly with X5, pulling real-time, quantifiable data for supervisors and floor managers (Administrators).
Administrators can easily track agent productivity and effectiveness by reviewing who’s actively on a call, who’s waiting, who’s on pause and which agents are either in dead calls or disposition, all right from their mobile device. The application gives administrators the opportunity to connect with the right agents at the right time to ensure their contact center is running at an optimum level from the floor, at home or traveling.
“With this reporting dashboard at my fingertips, I can quickly analyze the effectiveness of my agents,” said Bronson Zolik, Owner, Marketing Science Corp. “I can identify potentially lost revenue opportunities due to poor agent performance from anywhere in the world in real-time — I mean what else can you say, it’s just an amazing extension of their solution.”
The new mobile application is included as part of Ytel’s X5 Cloud Contact Center solution for both new and existing users.