Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office

PRESS RELEASE: Cicero announced the public availability of Cicero Discovery Automation, delivering the benefits of our integration technology, using 20% to 30% less effort and time to design, create, and deploy them. Leveraging the features of Cicero’s desktop analytics technology, the new offering adds automation capabilities that allow organizations to quickly and easily remove barriers to employee productivity and deliver a better customer experience. Continue reading Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office

Infomedia Deploying NICE Engage Platform for Unrivaled Scalability and Low TCO

PRESS RELEASE: NICE Systems announced that Infomedia, the largest Indonesian business process management services company, is deploying the NICE Engage Platform, making this the first such deal in Asia-Pacific following several other deployments worldwide. Continue reading Infomedia Deploying NICE Engage Platform for Unrivaled Scalability and Low TCO

Verint Takes Home Numerous Awards for Innovations in Customer Engagement and Outstanding Customer

PRESS RELEASE: Verint® Systems Inc., announced that it has received multiple awards in recognition of its customer engagement optimization solutions, strong position in knowledge management, and ability to help global organizations create successful customer experiences and engagement programs. These honors are further confirmation of the company’s focus on enabling organizations to enrich customer interactions, improve processes and optimize their workforce. Continue reading Verint Takes Home Numerous Awards for Innovations in Customer Engagement and Outstanding Customer

SDL Launches Industry Specific Language Cloud Platforms to Accelerate Translation and Deliver Seamless Global Customer Experience

PRESS RELEASE: SDL introduced industry specific language platforms to help organizations rapidly and efficiently address the needs of their global customers within the industries they operate. The language platforms, a key extension to the Language pillar of SDL’s Customer Experience Cloud (CXC), can be integrated to provide seamless delivery of global customer experiences.

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JustGiving raises the bar for global customer support with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology announced that JustGiving, the world’s social platform for giving, has achieved 95 percent customer satisfaction¹ internationally through deployment of its ContactWorld technology. Continue reading JustGiving raises the bar for global customer support with NewVoiceMedia