Coca-Cola Amatil Improves its Customer Experience with IBM Cloud

PRESS RELEASE: IBM announced it has signed a multi-million dollar agreement with Coca-Cola Amatil (CCA) to move its Asia Pacific customer planning and relationship management systems to the IBM Cloud. Hosting the workloads in IBM’s two SoftLayer cloud centers in Australia will provide CCA with a more agile environment to quickly respond to customer needs and will deliver significant annual savings to CCA. Continue reading Coca-Cola Amatil Improves its Customer Experience with IBM Cloud

Android devices to benefit from the power of Confirmit Horizons

PRESS RELEASE: Confirmit has developed a new personal interviewing solution that opens up new market opportunities for organisations running regional and global field-based Market Research and Voice of the Customer programmes. CAPI (Computer Assisted Personal Interviewing) for Android enables businesses to take advantage of the accessible price point of Android devices when conducting sophisticated, interviewer-led research and feedback programmes without compromising survey quality. Continue reading Android devices to benefit from the power of Confirmit Horizons

Optus Business renews Managed Network Services contract with ATO

PRESS RELEASE: Optus Business has extended its managed services contract with the Australian Taxation Office (ATO) until June 2018. Under the contract extension, Optus will continue to deliver all voice and data communications (mobile and fixed), contact centre and videoconferencing on behalf of the ATO. Continue reading Optus Business renews Managed Network Services contract with ATO

NewVoiceMedia strengthens senior leadership team with key appointment

PRESS RELEASE: NewVoiceMedia has strengthened its executive team with the appointment of Mark Fellowes as Senior Vice President of Sales Development and Operations. Fellowes will lead NewVoiceMedia’s company-wide sales development and operations to support both high growth and efficiencies across the business’s expanding global footprint. Continue reading NewVoiceMedia strengthens senior leadership team with key appointment

ResponseTek Wins Customer Experience Vendor Award by Temkin Group

PRESS RELEASE: ResponseTek has been named a winner of the 2015 Customer Experience Vendor Excellence (CxVE) Award as announced by Temkin Group. This award recognizes providers of products and services for their efforts in helping companies become more customer-centric. The CxVE Awards are based on three criteria: customer experience capabilities, clients’ results, and client references, and judged by a panel of industry experts. Continue reading ResponseTek Wins Customer Experience Vendor Award by Temkin Group

Swindon contact centre expands client portfolio with three new wins

PRESS RELEASE: Jaywing’s Swindon based contact centre announces three new telemarketing wins; Neopost, Electrolux Professional and business mobility provider, Alphabet. Each client has tasked Jaywing to oversee and implement their B2B telemarketing needs, delivering qualified leads and setting appointments for the respective sales teams. Continue reading Swindon contact centre expands client portfolio with three new wins

One third of parents admit to working on family holidays

PRESS RELEASE: As thousands of UK families enjoy Easter half term, over a third (36%) admit that their quality family time is likely to be invaded by work. A survey of 1,000 UK families by leading call answering service alldayPA, reveals that 12% of working parents expect to carry out at least 4 hours of unpaid work, when away on holiday with their families. Continue reading One third of parents admit to working on family holidays