NEC Launches Cloud Contact Center Solution

PRESS RELEASE: NEC Corporation of America (NEC), a leading provider and integrator of advanced IT and communications solutions announced that it has continued its trend of enhancing its highly successful cloud solution with the addition of a comprehensive contact center suite of services, NEC’s UNIVERGE Cloud Services Contact Center. Continue reading NEC Launches Cloud Contact Center Solution

The PT Services Group Chooses Noble Systems’ Enterprise Contact Centre Solution

PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports reports that The PT Services Group has chosen the Noble® Enterprise solution to enhance its appointment setting, business intelligence, and data collection programs. With an unwavering commitment to supporting the financial services and insurance industries, The PT Services Group will apply Noble’s industry-leading contact technology to help its clients open doors to new prospects and new business. Continue reading The PT Services Group Chooses Noble Systems’ Enterprise Contact Centre Solution

Global recruitment firm goes direct with Teliqo hosted telephony solution

PRESS RELEASE: NP Group, an international provider of recruitment services to the technology and communications sectors, has deployed Teliqo’s direct hosted telephony solution. With its existing UK telephony system out of contract, NP Group wanted more control over its business-critical telephony, and selected Teliqo’s hosted service to deliver both the flexibility and cost-effectiveness required. Continue reading Global recruitment firm goes direct with Teliqo hosted telephony solution

XO Communications Expands Unified Communications Features

PRESS RELEASE: XO Communications launched a full suite of unified communications (UC) features for its award-winning Hosted PBX (HPBX) service. The new XO HPBX features include: instant messaging; presence (availability status); integration with Microsoft Outlook; web-based collaboration, document and desktop sharing; as well as video calling and fax-to-email capabilities. Continue reading XO Communications Expands Unified Communications Features

Englishtown Uses Five9 Cloud Contact Center Software with Salesforce Service Cloud to Deliver Better Customer Experiences and Improve Contact Center Agent Efficiency

PRESS RELEASE: Five9, a leading provider of cloud contact center software announced that online English language school, Englishtown, has successfully moved its premise-based call center to the cloud using both Five9 and Salesforce Service Cloud. Continue reading Englishtown Uses Five9 Cloud Contact Center Software with Salesforce Service Cloud to Deliver Better Customer Experiences and Improve Contact Center Agent Efficiency

Calabrio and PCS Software Announce Preferred Distributor Partner Agreement for Brazilian Contact Center Market

PRESS RELEASE: Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software announced a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a leading provider in the rapidly growing Brazilian market. Continue reading Calabrio and PCS Software Announce Preferred Distributor Partner Agreement for Brazilian Contact Center Market

Fast-Growing Business Process Outsourcer Selects inContact to Transform Operations and Support Expansion in Retail Industry

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announces their selection by a rapidly expanding Business Process Outsourcing (BPO) firm for more than 175 agents supporting multiple retail clients. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution in order to customize their services and scale up or down seasonally based on the needs of different clients. Continue reading Fast-Growing Business Process Outsourcer Selects inContact to Transform Operations and Support Expansion in Retail Industry

Ignoring PCI-DSS rules could cost brokers 75% of new business

PRESS RELEASE: Research from call management experts Callstream has shown that failing to comply with PCI-DSS regulations could be more costly than realised: 63% of consumers surveyed would avoid a broker whose call centres were clearly not PCI compliant in the way they took payment details; and 75% of consumers surveyed would go elsewhere if the insurer or broker had actually been fined for non-compliance. Continue reading Ignoring PCI-DSS rules could cost brokers 75% of new business