DXI showcases innovative cloud communication services to the ITSM industry at SDI Conference 2015

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions will showcase its intuitive communication platform, EasyContactNow™, at the annual SDI Conference at The Hilton Metropole in Birmingham on the 22nd-23rd April. DXI’s innovative approach has already gained traction within the service industry marketplace with successful customer led integration projects with market leading service management solutions ServiceNow and ZenDesk. Continue reading DXI showcases innovative cloud communication services to the ITSM industry at SDI Conference 2015

VPI Unveils Business Intelligence and Analytics Software for Contact Centers

PRESS RELEASE: VPI, the leading global provider of communications recording, analytics and workforce optimization (WFO) software solutions and services, today announced the launch of VPI INTELLIGENCETM Customer Experience BI and analytics platform – uniquely developed from the ground up to help customer contact and dispatch centers align everyone, proactively identify issues earlier, make smarter decisions, and optimize operational performance and quality of service. Continue reading VPI Unveils Business Intelligence and Analytics Software for Contact Centers

Zingtree Interactive Decision Tree System Redefines Call Center Agent Scripting with New App

PRESS RELEASE: Zingtree, a pioneer in creating tools to build interactive decision trees for streamlining customer support announced the immediate availability of Zingtree Agent Scripting for call centers. The solution is currently available from http://zingtree.com, and an integration with Zendesk is available from the Zendesk Marketplace. Continue reading Zingtree Interactive Decision Tree System Redefines Call Center Agent Scripting with New App

eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for the back office

PRESS RELEASE: eg solutions plc, pioneer and pacesetter in enterprise workforce optimisation software for the back office, has entered the New Year with strong year-on-year revenue growth, with increasing recurring revenues and a recently reported significant return to profitability. Continue reading eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for the back office

LiveOps Joins 1 Million for Work Flexibility to Support and Promote the Need for Flexible Work Opportunities for Everyone

PRESS RELEASE: LiveOps is pleased to announce it has joined 1 Million for Work Flexibility, the first national initiative creating a collective voice in support of work flexibility. 1 Million for Work Flexibility is supported by a diverse coalition of companies, nonprofits and business leaders who understand that work flexibility benefits everyone. LiveOps has been “bringing work home” for more than 14 years through its cloud-enabled contact center platform and independent, work-from-home agent community of more than 20,000 people across the country. Continue reading LiveOps Joins 1 Million for Work Flexibility to Support and Promote the Need for Flexible Work Opportunities for Everyone