PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology, reports that Pelican Auto Finance, a San Diego-based automotive and consumer lending organisation, has chosen the Noble® Enterprise Cloud solution to achieve a new level of client communication with its borrowers and partner dealers. Continue reading Pelican Auto Finance Selects Noble Cloud Contact Management Solution
PRESS RELEASE: The world’s leading flat sharing website, EasyRoommate, and free classified ads site, Vivastreet, have strengthened their presence for customers worldwide by replacing their contact centre system with 8×8 Solutions’ cloud-based unified communications platform. Continue reading EasyRoommate & Vivastreet take customer service into the cloud
PRESS RELEASE: Head of VOZIQ’s Global Market Research & Analytics, Kalyan Banga, today announced the launch of Predictive Customer Churn Management Solution, a new solution that uses contact center customer interactions. Continue reading New Predictive Customer Churn Management Solution Launched
PRESS RELEASE: Twilio introduced Twilio Video with an integrated combination of scalable infrastructure services as well as software development kits (SDKs) to easily embed video into mobile apps, SaaS products, browsers and websites. The new video offering uses the WebRTC standard to ensure cross-platform interoperability. Continue reading Twilio Announces Video
PRESS RELEASE: Mattress Firm, the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. Continue reading Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program
PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions announced that it has been awarded a new patent related to its conferencing technologies. Continue reading 8×8 Issued New Conferencing and Meeting Patent by U.S. Patent and Trademark Office
This Genesys infographic details the evolution of the contact centre – from the traditional call centre, to contact centre chaos, with the rise of internet orders and email, and now into the new era of omni-channel, with new software empowering agents to reactively and proactively deal with customer queries.
(CLICK TO ENLARGE)