Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

PRESS RELEASE: Vlocity, Inc, a leading Industry Cloud software company with deep domain expertise in vertical applications announced that it has raised $42.8 million in a funding round led by Salesforce Ventures, Salesforce’s corporate investment group. Accenture, a global management consulting, technology services and outsourcing company, also participated in the round. Continue reading Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

Tadiran Telecom and Vidyo Sign Global Distributor Agreement

PRESS RELEASE: Tadiran Telecom, an established global provider of unified communications, contact center and control room solutions, announced that it has signed a global distributor agreement with Vidyo Inc., whereby Tadiran will integrate Vidyo’s video conferencing solution with Tadiran’s Aeonix Platform. Continue reading Tadiran Telecom and Vidyo Sign Global Distributor Agreement

Frost & Sullivan Notes Transcom’s Differentiated Solutions for a Challenging Contact Center Outsourcing Market

PRESS RELEASE: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Transcom with the 2015 European Frost & Sullivan Award for Visionary Innovation Leadership. Recognizing the need for differentiated solutions in an intensely competitive market, Transcom has rolled out a comprehensive suite of BPO services, including customer care, sales, technical support, and collections. The company’s additional services, such as legal services tailored for the banking sector, as well as its back-office and interpretation services give it a vital competitive edge. Continue reading Frost & Sullivan Notes Transcom’s Differentiated Solutions for a Challenging Contact Center Outsourcing Market

Crowdsourced Webinar: Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud

Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud

ONLY 250 LIVE DELEGATE PLACES. BOOK NOW

Date: Thursday, 21st May 2015

Time: 1pm – 2pm

Format: Webinar (free of charge)

Location: Live on your laptop (or tablet) Continue reading Crowdsourced Webinar: Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud