Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

PRESS RELEASE: Vlocity, Inc, a leading Industry Cloud software company with deep domain expertise in vertical applications announced that it has raised $42.8 million in a funding round led by Salesforce Ventures, Salesforce’s corporate investment group. Accenture, a global management consulting, technology services and outsourcing company, also participated in the round. Continue reading Vlocity Raises $42.8 Million in Funding Led by Salesforce Ventures With Participation From Accenture

Tadiran Telecom and Vidyo Sign Global Distributor Agreement

PRESS RELEASE: Tadiran Telecom, an established global provider of unified communications, contact center and control room solutions, announced that it has signed a global distributor agreement with Vidyo Inc., whereby Tadiran will integrate Vidyo’s video conferencing solution with Tadiran’s Aeonix Platform. Continue reading Tadiran Telecom and Vidyo Sign Global Distributor Agreement

Frost & Sullivan Notes Transcom’s Differentiated Solutions for a Challenging Contact Center Outsourcing Market

PRESS RELEASE: Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Transcom with the 2015 European Frost & Sullivan Award for Visionary Innovation Leadership. Recognizing the need for differentiated solutions in an intensely competitive market, Transcom has rolled out a comprehensive suite of BPO services, including customer care, sales, technical support, and collections. The company’s additional services, such as legal services tailored for the banking sector, as well as its back-office and interpretation services give it a vital competitive edge. Continue reading Frost & Sullivan Notes Transcom’s Differentiated Solutions for a Challenging Contact Center Outsourcing Market

Crowdsourced Webinar: Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud

Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud

ONLY 250 LIVE DELEGATE PLACES. BOOK NOW

Date: Thursday, 21st May 2015

Time: 1pm – 2pm

Format: Webinar (free of charge)

Location: Live on your laptop (or tablet) Continue reading Crowdsourced Webinar: Your Top 10 Dos & Don’ts For Building A Contact Centre In The Cloud

Zendesk Introduces Zopim Premium Live Chat for Larger Teams

PRESS RELEASE: Zendesk, Inc. announced the launch of Zopim Premium, the most advanced version of its live chat software that enables larger teams to communicate with their customers in real-time and proactively as their organisations grow. The proliferation of online services, mobile apps and devices has led customers to expect more personalised customer service that is available in real-time. In fact, according to Forrester, online chat adoption among U.S. online adults has significantly risen in the last five years – from 38% in 2009 to 43% in 2012 to 58% in 2014.[1] Continue reading Zendesk Introduces Zopim Premium Live Chat for Larger Teams

Zscaler Introduces World’s First Cloud-Based Next Generation Firewall with Zscaler Winter 2015

PRESS RELEASE: Zscaler, the Internet security company introduced the Winter 2015 release of the Zscaler Internet security platform. With Winter 2015, Zscaler is delivering the world’s first cloud-based next-generation firewall, providing powerful network security, application control and visibility everywhere, with no on-premise hardware or software required. Continue reading Zscaler Introduces World’s First Cloud-Based Next Generation Firewall with Zscaler Winter 2015

Zappix Announces Visual IVR Big Data Analytics Suite

PRESS RELEASE: Zappix, the leader in Visual IVR and mobile app authoring technology, announced that it is now offering a Big Data analytics suite as part of its Visual IVR platform. The Zappix system allows companies of any size to provide customers with a multi-platform, omni-channel, mobile Visual IVR experience via an iPhone, android or web app. Continue reading Zappix Announces Visual IVR Big Data Analytics Suite

Convergys Analytics and Nexidia Announce Partnership

PRESS RELEASE: Customer intelligence just got smarter. Convergys, a global leader in customer management, announced today a strategic partnership with Nexidia, a leading provider of customer interaction analytics technology solutions. The partnership will combine Convergys’ customer experience analytics expertise with Nexidia’s state-of-the-art Speech Analytics technology – allowing a more focused level of insight. Continue reading Convergys Analytics and Nexidia Announce Partnership

AutoPortal.com Chooses Ameyo to Pioneer the Automotive Portal Industry

PRESS RELEASE: Contact center solution provider and customer interactions expert, Ameyo is pleased to announce that AutoPortal, a rich automotive platform has selected Ameyo to serve their customers better while empowering their workforce to effectively support customers throughout their journey. Continue reading AutoPortal.com Chooses Ameyo to Pioneer the Automotive Portal Industry