Videlica launches Virtual Queuing App for Apple Watch

PRESS RELEASE: Videlica, which specializes in deploying Intelligent Virtual Queuing to contact centres that reduces customer hold time, will allow companies to extend the reach of their branded mobile apps on iOS to the Apple Watch. Putting the contact centre on customers’ wrists and helping customers at their true first point of interaction. Continue reading Videlica launches Virtual Queuing App for Apple Watch

Verint Expands Customer Engagement Optimization Portfolio with the Addition of Gamification

PRESS RELEASE: Verint® Systems Inc. announced the addition of gamification to its customer engagement optimization portfolio. This new enterprise software solution is designed to drive employee engagement—and in turn, improve sales, customer service, social collaboration and training—as well as help employees achieve both personal performance goals and corporate objectives. Continue reading Verint Expands Customer Engagement Optimization Portfolio with the Addition of Gamification

Sky Insurance chooses Callstream to support its customer service USPs

PRESS RELEASE: Sky Insurance, the insurance provider for performance and modified car owners, today announced that it has appointed call management experts Callstream to improve the contact centre customer experience. Sky Insurance will rollout Callstream’s technology to its 40 agent contact centre in Potters Bar in order to automatically route calls to the most qualified and available agents and to improve customer service. Continue reading Sky Insurance chooses Callstream to support its customer service USPs

Global Health Services Company Leaves Behind Outdated Premise Contact Center System for Unified Cloud Solution from inContact

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announces an international health services company selected inContact to support its 200-agent workforce for both inbound and outbound customer service across multiple contact center locations. Continue reading Global Health Services Company Leaves Behind Outdated Premise Contact Center System for Unified Cloud Solution from inContact

Companies need to change approach to cold calling or risk punishment, says Aspect

PRESS RELEASE: With the news that companies contacting households with unsolicited nuisance calls and texts can be investigated with more ease, increasing the likeliness of fines that could reach up to £500,000 by Ofcom, Jason Griffin, Solutions Consultant at Aspect Software, believes that this could will as a catalyst and create changes in the way these companies approach the public. Continue reading Companies need to change approach to cold calling or risk punishment, says Aspect

Top RESPONSE talent go lean to improve

PRESS RELEASE: Leading UK Customer management specialists, RESPONSE, have demonstrated their commitment to developing the very best talent in the industry with the launch of a new employee accreditation programme aimed at improving business efficiency.The programme utilises the renowned Lean Six Sigma methodology, which focuses on improving the efficiency and effectiveness of business processes. Continue reading Top RESPONSE talent go lean to improve