Pegasystems Sales Automation Enhancements Optimize Sales Performance and Reduce Time from Lead to Revenue

PRESS RELEASE: Pegasystems announced significant enhancements to Pega Sales Automation that increase success at every stage of the sales lifecycle through intelligent guidance, predictive analytics, and the ability to adapt sales models to market and business changes. Unlike applications that provide sales management solutions only in the cloud, Pega Sales Automation is the only application that supports multiple business-to-business (B2B), business-to-consumer (B2C), and business-to-business-to-consumer (B2B2C) scenarios with intelligent guided selling in a unified application. Continue reading Pegasystems Sales Automation Enhancements Optimize Sales Performance and Reduce Time from Lead to Revenue

RAC drives efficiency and improved customer experience with NewVoiceMedia

PRESS RELEASE: British automotive services company RAC has revolutionised its customer experience and improved operational efficiencies with NewVoiceMedia’s cloud customer contact solution ContactWorld for Service. Since deployment, the company has increased customer satisfaction to 93 percent¹, boosted its Net Promoter Score (NPS) and reduced call abandonment rates to less than 3 percent. Continue reading RAC drives efficiency and improved customer experience with NewVoiceMedia

Noble Systems to Host 2015 Select Noble Users Group APAC Conference to Introduce New Contact Technologies and Strategies

PRESS RELEASE:  Noble Systems Corporation will host its 2015 Select Noble Users Group (SNUG) APAC Conference in Queensland, Australia on 20-21 May. The theme of this year’s event is “Powering Your Business”, referencing how the company’s unified platform and technology solutions equip users with the ability to engage more customers, build stronger relationships, and make the most of every contact. Continue reading Noble Systems to Host 2015 Select Noble Users Group APAC Conference to Introduce New Contact Technologies and Strategies

MiaRec proudly introduces version 5.0 of MiaRec call recording and quality management software

PRESS RELEASE: MiaRec, a global provider of advanced contact center solutions and business call recording products, released a new version of MiaRec, award-winning call recording and quality monitoring solution for contact centers. MiaRec version 5.0 features a brand-new web-interface with dashboard, intuitive and advanced search capabilities and extensive reporting functionality. Continue reading MiaRec proudly introduces version 5.0 of MiaRec call recording and quality management software

BPeSA appoints new CEO

PRESS RELEASE: BPeSA, the BPO industry association for South Africa, has appointed Tebogo Molapisane as the new CEO following the re-launch of the national organisation. Tebogo has been involved in the contact centre industry for the past 16 years and is the current Director at Kezia Consulting Group, a Non-Executive Director on the BPeSA Western Cape Board and an Advisory Board member at BLDE Consulting PTY. Continue reading BPeSA appoints new CEO