SpatialBuzz Introduces New Proactive Customer Engagement Features to Enhance its CEM Platform

PRESS RELEASE: SpatialBuzz announced the addition of two new customer engagement features to its HDHealth web-based status checker, which forms part of its cloud-based CEM platform. The two features, named ‘Keep Me Posted’ and ‘I Disagree,’ can be used by a subscriber to respectively monitor and receive alerts associated with a specific network location, and to provide feedback directly to the operator regarding service experience. The features provide the operator with highly valuable data on their customer satisfaction levels and their networks. Continue reading SpatialBuzz Introduces New Proactive Customer Engagement Features to Enhance its CEM Platform

New Release of SDL Campaigns Empowers Organizations to Orchestrate Marketing Interactions Across Channels

PRESS RELEASE: SDL introduced a new version of SDL Campaigns, a key component of the SDL Customer Experience Cloud (CXC), to help organizations orchestrate and optimize customer interactions across all channels through one single view of the customer. Continue reading New Release of SDL Campaigns Empowers Organizations to Orchestrate Marketing Interactions Across Channels

Avaya presents Sabio with Technical Excellence Award at Annual Partner Conference

PRESS RELEASE: Avaya has presented customer contact specialist Sabio with the Technical Excellence Award at the Avaya Annual Partner Event held this year at the Royal Opera House in London. The Avaya Technical Excellence Award recognises Sabio’s major achievement in combining the power of Avaya Customer Engagement Solutions with a proven, high quality hosted model to create Sabio OnDemand ‘powered by Avaya’. Continue reading Avaya presents Sabio with Technical Excellence Award at Annual Partner Conference

Lack of knowledge among agents the biggest pain point in customer service according to new consumer survey

PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced the findings of a commissioned consumer survey, conducted by Forrester Consulting on behalf of eGain, on the biggest pain points of customer service journeys. Continue reading Lack of knowledge among agents the biggest pain point in customer service according to new consumer survey