BLOG: For an industry whose customers hope never to need its services, generating loyalty on anything other than price may seem a big ask for insurers. However, there may be another way, as Anton Manley, Director of Strategic Accounts at Webhelp UK explains. Continue reading Customer loyalty: can insurers do better?
PRESS RELEASE: Plantronics announced Plantronics Device-as-a-Service Flex, offering a 12, 24, or 36-month programme that allows Cloud Service Providers to act as a one-stop shop for a complete, communications solution for audio devices on a simple, flexible monthly payment model. It complements the Cloud Service Provider’s subscription business model for SMB and mid-market businesses, by adding a new recurring revenue stream with bundled world-class Plantronics customer support. Continue reading Plantronics Announces Device-As-A-Service℠ Flex
PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April. Continue reading Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’
PRESS RELEASE: Line2, the leading cloud phone service, is launching its service for the Apple Watch, which will coincide with the release of the Watch on April 24th. Line2 customers will soon be able to stay in touch right from their wrist, without needing to reach for their smartphone or tablet. As a part of Line2 Everywhere, Line2 provides a second line on mobile devices, and is available on multiple devices, including PCs, Macs, smartphones, tablets, and now: the Apple Watch. Continue reading Line2 Develops Apple Watch App for Users to be Connected and Present
PRESS RELEASE: NetSuite announced it has entered into a definitive agreement to acquire Bronto Software Inc., a privately-held cloud-based commerce marketing company, in a cash and equity transaction valued at approximately $200 million. This transaction is expected to close in the second quarter of 2015, subject to certain closing conditions and regulatory clearance. Continue reading NetSuite Signs Definitive Agreement to Acquire Bronto Software
PRESS RELEASE: SugarCRM became the first CRM software provider to fuse Customer Journey Mapping with CRM to close the gap between understanding customers and taking the actions that make customer relationships extraordinary. Continue reading SugarCRM Reimagines CRM from the Customer Perspective
PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced that HP has joined its Innovation Network. The Innovation Network is a group of more than 85 partners who utilize ShoreTel’s open architecture to develop hardware, software and services that extend the capabilities of ShoreTel’s UC and enterprise contact center solutions. Continue reading ShoreTel Adds HP to Innovation Network