Plantronics Announces Device-As-A-Service℠ Flex

PRESS RELEASE: Plantronics announced Plantronics Device-as-a-Service Flex, offering a 12, 24, or 36-month programme that allows Cloud Service Providers to act as a one-stop shop for a complete, communications solution for audio devices on a simple, flexible monthly payment model. It complements the Cloud Service Provider’s subscription business model for SMB and mid-market businesses, by adding a new recurring revenue stream with bundled world-class Plantronics customer support. Continue reading Plantronics Announces Device-As-A-Service℠ Flex

Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April. Continue reading Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

Line2 Develops Apple Watch App for Users to be Connected and Present

PRESS RELEASE: Line2, the leading cloud phone service, is launching its service for the Apple Watch, which will coincide with the release of the Watch on April 24th. Line2 customers will soon be able to stay in touch right from their wrist, without needing to reach for their smartphone or tablet. As a part of Line2 Everywhere, Line2 provides a second line on mobile devices, and is available on multiple devices, including PCs, Macs, smartphones, tablets, and now: the Apple Watch. Continue reading Line2 Develops Apple Watch App for Users to be Connected and Present

NetSuite Signs Definitive Agreement to Acquire Bronto Software

PRESS RELEASE: NetSuite announced it has entered into a definitive agreement to acquire Bronto Software Inc., a privately-held cloud-based commerce marketing company, in a cash and equity transaction valued at approximately $200 million. This transaction is expected to close in the second quarter of 2015, subject to certain closing conditions and regulatory clearance. Continue reading NetSuite Signs Definitive Agreement to Acquire Bronto Software

ShoreTel Adds HP to Innovation Network

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions announced that HP has joined its Innovation Network. The Innovation Network is a group of more than 85 partners who utilize ShoreTel’s open architecture to develop hardware, software and services that extend the capabilities of ShoreTel’s UC and enterprise contact center solutions. Continue reading ShoreTel Adds HP to Innovation Network

North Wales Police selects CGI for a five year Consolidated Managed ICT Services Contract

PRESS RELEASE: CGI has been awarded a contract to provide North Wales Police with managed ICT and related business services. The initial contract is valued at £17.8million for five years, with options to extend within the overall framework. The relationship with CGI will enable North Wales Police to maximise efficiencies in ICT service delivery, releasing £3.5 million savings over the term, whilst leveraging technology assets and innovation to support transformation of operational activities. Continue reading North Wales Police selects CGI for a five year Consolidated Managed ICT Services Contract

To stay in the customer satisfaction game – focus on the Back Office

PRESS RELEASE: Customer experience levels in the global retail-banking sector have stalled for the second year in a row, leaving banks with a challenge of where to find growth. But, according to eg solutions, pioneer and pacesetter in enterprise workforce optimisation software for the back office, the answer could be nearer home: the Back Office. Continue reading To stay in the customer satisfaction game – focus on the Back Office