Thomas Cook Deploys Cloud-Based NICE Workforce Management Solution to Centralize Forecasting and Scheduling for Better Customer Experience

PRESS RELEASE: NICE Systems announced that Thomas Cook has migrated its NICE Workforce Management (WFM) solution to the cloud. This deployment model provides greater flexibility and lower total cost of ownership, and is helping Thomas Cook be more responsive and competitive. Continue reading Thomas Cook Deploys Cloud-Based NICE Workforce Management Solution to Centralize Forecasting and Scheduling for Better Customer Experience

Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, and Sky, have won the Service Desk Institute (SDI) award for ‘Best Implementation of an ITSM Solution’. The award was presented to the DXI and Sky teams at the SDI gala dinner hosted at the Hilton Birmingham Metropole on 22 April. Continue reading Sky and DXI win Service Desk Institute ‘Best Implementation of an ITSM Solution’

Walkbase Named a “Cool Vendor” in Digital Business by Gartner

PRESS RELEASE: Walkbase, the provider of in-store analytics for airports and retail stores announced it has been included in the list of “Cool Vendors” in the April 15, 2015, ‘Cool Vendors in Digital Business, 2015′ report by Gartner, Inc. The ‘Cool Vendor’ recognition is designated to organisations that Gartner recognises as fresh and innovative constituents in their respective markets. Continue reading Walkbase Named a “Cool Vendor” in Digital Business by Gartner

ENA Selects Metaswitch to Enhance Its IP Multimedia Communications

PRESS RELEASE: Metaswitch Networks, the world’s leading network software provider, announced today that Education Networks of America (ENA), a leader in managed Infrastructure as a Service (IaaS) for K-12 schools and libraries, is using Metaswitch IP multimedia communications software to enhance its voice infrastructure, network analytics and network security. Continue reading ENA Selects Metaswitch to Enhance Its IP Multimedia Communications

Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix® Net Promoter® Benchmarks Report

PRESS RELEASE: Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience releases its UK Net Promoter Customer Loyalty Benchmark Reports. The reports rank more than 60 brands across 10 UK sectors, including financial services, insurance, television, mobile and internet providers, identifying which companies consumers do business with. Continue reading Brands Customers Actually Like: Customer Loyalty Revealed by UK Satmetrix® Net Promoter® Benchmarks Report

Capgemini to Acquire IGATE

PRESS RELEASE: Capgemini and IGATE today announced that they have entered into a definitive merger agreement under which Capgemini will acquire IGATE for a cash consideration of $48 per share. The transaction will amount to $4.0 billion and is expected to be immediately accretive to Capgemini’s normalized Earnings Per Share (EPS)1. The merger agreement has been approved unanimously by both Capgemini’s and IGATE’s Board of Directors. The transaction has also been approved by the written consent of shareholders holding a majority of IGATE’s shares. Continue reading Capgemini to Acquire IGATE