RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

PRESS RELEASE: RingCentral announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact, the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution. RingCentral Contact Center is disruptive with its uniquely packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry. Continue reading RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

Secret Escapes strengthens sales performance with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, today announced that Secret Escapes, the UK’s top luxury travel deals expert, is using its ContactWorld solution to transform its sales operations, increase conversion rates and improve business efficiencies. Continue reading Secret Escapes strengthens sales performance with NewVoiceMedia

ShoreTel Introduces Mobility App for Apple Watch

PRESS RELEASE: ShoreTel® announced that ShoreTel Mobility is among the first UC applications available for the Apple Watch™. ShoreTel Mobility is a proven software application that enables businesses to integrate iPhones® and iPads® with their existing enterprise phone systems, bringing mobile workers the same productivity-boosting features that unify communications for workers in the office. Continue reading ShoreTel Introduces Mobility App for Apple Watch

KBZ and Netelligent Partner to Provide Enhanced Cloud Services Offering through Cisco Resellers

PRESS RELEASE: KBZ, an award-winning Cisco Authorized Distributor and Cisco Cloud Aggregator specializing in Collaboration, Cloud, Unified Communications and TelePresence, and Netelligent Corporation, an elite Cisco Powered Cloud Provider, today announced that KBZ has expanded its ZCloud service offering to include key elements of Netelligent’s product suite. Continue reading KBZ and Netelligent Partner to Provide Enhanced Cloud Services Offering through Cisco Resellers

Carbon Law Partners is Live on Business Management System, LexisOne™

PRESS RELEASE: LexisNexis® Enterprise Solutions, a provider of technology solutions to professional services firms announced that Carbon Law Partners, a ground breaking legal services platform, is live on LexisOne, an enterprise-grade business management system powered by Microsoft® Dynamics AX. LexisOne, which underpins Carbon Law Partners’ business, will play an instrumental role in enabling the firm to deliver against its innovative business model and achieve its aggressive growth plans. Continue reading Carbon Law Partners is Live on Business Management System, LexisOne™

Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015

PRESS RELEASE: Aegis announced that it has been featured in the Leaders category of the International Association of Outsourcing Professionals® (IAOP®) 2015 Global Outsourcing 100®. The Global Outsourcing 100 list serves as the essential industry reference of innovative outsourcing services companies in the world. Continue reading Aegis Again Positioned as a Leader in the IAOP Global Outsourcing 100 List 2015

New Survey Finds Business Executives, IT Leaders Disagree on Future of Enterprise Technology Investment

PRESS RELEASE: Despite strong support for innovations in custom software and cloud-based application development platforms, Business Executives and IT Decision Makers disagree when it comes to the prioritization of and investment in these enterprise technology solutions, according to a new Harris Poll omnibus survey announced today by Appian. This is despite the fact that over $100 Billion is spent building custom applications each year. Continue reading New Survey Finds Business Executives, IT Leaders Disagree on Future of Enterprise Technology Investment

Customer, Serve Thy Self: New Study Reveals Millennials’ Desire for Self Service, Digital Interaction to Change Customer Service Forever

PRESS RELEASE: Aspect Software released a study examining the generational and technological divergence between consumer groups and their perceptions and preferences towards customer service. The key takeaway: Companies need to quickly address the customer engagement preferences of the Millennial demographic or risk going out of business. Continue reading Customer, Serve Thy Self: New Study Reveals Millennials’ Desire for Self Service, Digital Interaction to Change Customer Service Forever