DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution

PRESS RELEASE: DBS Data the UK business and consumer marketing data specialists, today announced the launch of its real-time capture and customer insight solution – Verifi. This Data as a Service (DaaS) solution enables B2B and B2C organisations to verify and append data regarding a customer or prospect in real-time during omni-channel interactions, improving decision-making, customer service, lead generation and sales. Continue reading DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution

Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions

PRESS RELEASE: Symmetrics Business Intelligence, a provider of real-time, historical and call-detail reporting solutions for contact centers, and PSS Help, an independent systems integrator and customer interactions solutions provider announced an expansion of their partnership to provide deeper, more flexible support for Symmetrics products worldwide. Continue reading Symmetrics & PSS Help to Expand Partnership for Worldwide Customer Support of Contact Center Solutions

TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

PRESS RELEASE: TCN announced the launch of Competitive Analytics, a fully integrated business intelligence analytics solution for its cloud-based call center suite, TCN Platform 3.0. The new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards. Embedded into its Software-as-a-Service (SaaS) platform, the tool helps organizations make informed decisions on key metrics, enhance agent performance and productivity and improve overall operational efficiency. Continue reading TCN Launches “Competitive Analytics,” Fully Integrated Business Intelligence Analytics Solution for its Cloud-based Call Center Platform

Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million

PRESS RELEASE: Comverse announced it has reached a definitive agreement to sell substantially all of its BSS business assets to Amdocs. The total purchase price is $272 million in cash. The transaction is expected to close by the end of September 2015, subject to various closing conditions. Continue reading Comverse to Divest BSS Business to Amdocs for Total Purchase Price of $272 Million

ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner

PRESS RELEASE: ResponseTap, a leading provider of Call-based Marketing Automation solutions announced it was named a ‘Cool Vendor’ in the “Cool Vendors in CRM Customer Service and Support, 2015″[1] report by Gartner, Inc. “The research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a customer service experience and/or reduced operational costs.” Continue reading ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner

Insurers unable to adequately answer consumer questions online

PRESS RELEASE: UK insurers are failing to deliver multichannel customer service to customers and prospects, answering just 40% of routine questions asked via the web, email and Twitter. The 2015 Eptica Multichannel Customer Experience Study found that while email performance has improved since 2014, finding answers to questions on insurer websites has become more difficult and Twitter response rates have remained static. Continue reading Insurers unable to adequately answer consumer questions online

Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction

PRESS RELEASE: Four of the five major banks in the UK are now including detailed customer satisfaction information in their annual reports for the first time. This is nothing short of revolutionary, but according to pioneer and pacesetter in enterprise workforce optimisation software for the back office, eg solutions, work still needs to be done. Continue reading Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction