ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner

PRESS RELEASE: ResponseTap, a leading provider of Call-based Marketing Automation solutions announced it was named a ‘Cool Vendor’ in the “Cool Vendors in CRM Customer Service and Support, 2015″[1] report by Gartner, Inc. “The research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a customer service experience and/or reduced operational costs.” Continue reading ResponseTap Named a “Cool Vendor” in CRM Customer Service and Support by Leading Analyst Firm, Gartner

Insurers unable to adequately answer consumer questions online

PRESS RELEASE: UK insurers are failing to deliver multichannel customer service to customers and prospects, answering just 40% of routine questions asked via the web, email and Twitter. The 2015 Eptica Multichannel Customer Experience Study found that while email performance has improved since 2014, finding answers to questions on insurer websites has become more difficult and Twitter response rates have remained static. Continue reading Insurers unable to adequately answer consumer questions online

Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction

PRESS RELEASE: Four of the five major banks in the UK are now including detailed customer satisfaction information in their annual reports for the first time. This is nothing short of revolutionary, but according to pioneer and pacesetter in enterprise workforce optimisation software for the back office, eg solutions, work still needs to be done. Continue reading Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction

Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication

PRESS RELEASE: Nuance Communications, Inc. announced that SK Telecom, the leading mobile service provider in South Korea, has deployed Nuance’s voice biometrics to provide an easy and secure authentication process for its customers. To see this technology in action at SK Telecom click here. Continue reading Nuance Voice Biometrics Chosen by SK Telecom to Offer Easy and Secure Authentication