Toshiba Debuts New Call Recording Solution for IPedge and Strata CIX Business Communication Systems

PRESS RELEASE: Toshiba America Information Systems Inc., Telecommunication Systems Division announced the new recordX call recording solution. Compatible with Toshiba’s IPedge®and Strata® CIX business communication systems, recordX is a powerful yet easy-to-use call recording solution that helps businesses to transform and improve their customer service. Continue reading Toshiba Debuts New Call Recording Solution for IPedge and Strata CIX Business Communication Systems

Gartner Names CaféX “Cool Vendor in Unified Communications”

CaféX Communications®, a leading provider of real-time engagement solutions for mobile and web platforms, announced that it has been named a “Cool Vendor” in Gartner Research’s 2015 Cool Vendors in Unified Communications report. The global research firm’s findings highlight the use of Web real-time communication (WebRTC) together with advances in mobile, video and contextual communication technologies to enhance collaboration between employees and with customers. Continue reading Gartner Names CaféX “Cool Vendor in Unified Communications”

Sabio selects FinancialForce SCM to gain revenue visibility and more efficient Finance operation

PRESS RELEASE: FinancialForce.com, the leading cloud ERP provider on the Salesforce1 Platform announced that customer contact technology specialist Sabio has implemented FinancialForce SCM (Supply Chain Management) to automate its contract service management process and achieve instant visibility into company revenue. Prior to selecting FinancialForce SCM, Sabio consultants utilised an in-house system to track service contract records, a vital component of the renewal process. This was a time-consuming manual process. Continue reading Sabio selects FinancialForce SCM to gain revenue visibility and more efficient Finance operation

Adobe and Microsoft partner to transform customer engagement across sales, service and marketing

PRESS RELEASE: Adobe and Microsoft Corp. announced a strategic partnership that will redefine how enterprises manage their marketing, sales and service to better engage with customers across touch points. The partnership will include the integration of Adobe’s industry-leading Marketing Cloud Solutions with the best-in-class Microsoft Dynamics CRM solution and will allow brands to deliver experiences that take all customer engagements into account — from reach and acquisition to retention and loyalty. Continue reading Adobe and Microsoft partner to transform customer engagement across sales, service and marketing

Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience

PRESS RELEASE: Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, announced that Suddenlink, the seventh largest cable operator in the United States, has selected its call-back solution to improve the contact centre experience for its customers. Continue reading Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience

Telefónica Selects NetCracker for Massive BSS Transformation Program Across 7 Countries

PRESS RELEASE: NetCracker Technology announced that it has been selected to transform Telefónica’s BSS platforms for wireless and fixed services at seven Latin American Telefónica properties. This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker BSS solution will support all customers and service offerings for seven LATAM operators. Continue reading Telefónica Selects NetCracker for Massive BSS Transformation Program Across 7 Countries

EarthBend Announces Addition of Numonix Call Recording Solutions to Distribution Portfolio

PRESS RELEASE: EarthBend, a premier value-added distributor of business telecommunications and IT solutions announced that it has expanded its distribution portfolio to include the Numonix call recording and quality management solutions. The Numonix RECITE® software solution, a secure call recording and quality management system, delivers enhanced integration capabilities with industry-leading business communications systems, including the Microsoft Skype for Business voice platform, formerly known as Microsoft Lync. Continue reading EarthBend Announces Addition of Numonix Call Recording Solutions to Distribution Portfolio

Jacada Delivers Award Winning Customer Experience Application, Powered by MongoDB

PRESS RELEASE: MongoDB announced that Jacada, the customer experience company, powers its award winning cloud-based Visual Interactive Voice Response (IVR) application with MongoDB. The IVR is used by leading network and telephony organizations including Cisco and Avaya. To achieve the scale, flexibility and high availability demanded by the application, Jacada migrated from an on-premise relational database to MongoDB hosted in the cloud. Continue reading Jacada Delivers Award Winning Customer Experience Application, Powered by MongoDB

Call evaluation slips down the list of priorities for contact centres

PRESS RELEASE: When it comes to improving the customer experience, consistent and representative monitoring of call evaluations is a key driving force, but we’ve let this priority slip according to a recent report published by Business Systems (UK) Ltd on ‘How Contact Centres are using Quality Monitoring’. Continue reading Call evaluation slips down the list of priorities for contact centres

RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

PRESS RELEASE: RingCentral announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact, the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution. RingCentral Contact Center is disruptive with its uniquely packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry. Continue reading RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution