How to Create a Positive Call Centre Environment

BLOG: Call centres may not always have the best perception, especially among people who have heard stories about (or worse, worked in) poorly managed ones. This is showcased well when you type “call centres are” into Google: some of the autocomplete suggestions include “evil”, “annoying”, “hell”, “horrible” and “stressful”. Continue reading How to Create a Positive Call Centre Environment

Accurate Always Announces Voxida CenterSecure™ Solution

PRESS RELEASE: Accurate Always, Inc., a leading provider of integrated communications recording and analysis solutions, announced the addition of CenterSecure™ to its Voxida voice and video recording and analysis suite. CenterSecure is designed to capture all user interactions, including files and systems accessed, in the call center or enterprise and provides tools for immediate recall as well as detailed reports. Continue reading Accurate Always Announces Voxida CenterSecure™ Solution

ClickSoftware to Go Private; Signs Definitive Agreement to Be Acquired by Francisco Partners

PRESS RELEASE: ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry announced that it has signed a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P. (“FP” or “Francisco Partners”), a leading global technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million. Continue reading ClickSoftware to Go Private; Signs Definitive Agreement to Be Acquired by Francisco Partners

Borland, NetIQ, Attachmate, Novell and SUSE are now part of Micro Focus

PRESS RELEASE: On 20 November 2014, Micro Focus completed its merger with the Attachmate Group of companies and began a period of integration planning which is now complete. The key objective throughout the work has been our continued commitment to deliver the highest levels of service and business value to our customers. Continue reading Borland, NetIQ, Attachmate, Novell and SUSE are now part of Micro Focus

U.S.-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions

PRESS RELEASE: Verint® Systems Inc. announced that a U.S.-based state government agency will implement its workforce optimization software to help optimize citizen engagement. Already a customer of Verint’s quality management and recording solutions, the agency pursued new workforce management, eLearning and performance management capabilities to help advance operational efficiencies, gain greater visibility across its enterprise, and address advanced business requirements unrealized through its incumbent solution. Continue reading U.S.-Based Government Agency Extends Investment in Verint Actionable Intelligence Solutions