Genesys Extends Reach of Market-Leading Next Generation Customer Experience Platform Through Integration With Skype For Business

PRESS RELEASE: Genesys, the market leader in omnichannel customer experience (CX) and contact center solutions announced an integration with Skype for Business to deliver best-in-class customer engagement, contact center and unified communication solutions all from one single place: the Genesys Customer Experience Platform. Continue reading Genesys Extends Reach of Market-Leading Next Generation Customer Experience Platform Through Integration With Skype For Business

SandSIV Launches Partner Alliance Program

PRESS RELEASE: Voice of the Customer technology vendor SandSIV has just launched a new Partner Alliance Program that encompasses the entire EMEA region, in order to expand the SandSIV footprint through strategic partnerships. With headquarter in Zurich, Switzerland, SandSIV operates within the international market, developing best in class Voice of the Customer (VoC) technology, as well as providing comprehensive Customer Experience Management (CXM) consultancy services. Continue reading SandSIV Launches Partner Alliance Program

iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

PRESS RELEASE: iAdvize, European leader in real-time customer engagement, acquires Bringr, a social media publishing, monitoring and analytics tool. The solution now becomes a real-time customer engagement platform which enables its users to interact with their customers wherever they are, be it on their website (Click to Chat, Click to Call, Click to Video and Click to Community) or on social media. Continue reading iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers

PRESS RELEASE: SpeechPro, a global leader in voice biometrics solutions and CallMiner, rated first in customer satisfaction for speech analytics solutions, have joined forces to bring speaker separation capabilities to CallMiner’s speech analytics product suite. With continued commitment to delivering best-of-breed solutions, CallMiner will now offer SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform. Continue reading CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers

Vocalcom Cloud Contact Center Awarded a 2015 CRM Excellence Award

PRESS RELEASE: Vocalcom announced that TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. Vocalcom’s cloud contact center platform, revolutionizes the way organizations communicate, and engage with their customers, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. Continue reading Vocalcom Cloud Contact Center Awarded a 2015 CRM Excellence Award