Genesys Extends Reach of Market-Leading Next Generation Customer Experience Platform Through Integration With Skype For Business

PRESS RELEASE: Genesys, the market leader in omnichannel customer experience (CX) and contact center solutions announced an integration with Skype for Business to deliver best-in-class customer engagement, contact center and unified communication solutions all from one single place: the Genesys Customer Experience Platform. Continue reading Genesys Extends Reach of Market-Leading Next Generation Customer Experience Platform Through Integration With Skype For Business

SandSIV Launches Partner Alliance Program

PRESS RELEASE: Voice of the Customer technology vendor SandSIV has just launched a new Partner Alliance Program that encompasses the entire EMEA region, in order to expand the SandSIV footprint through strategic partnerships. With headquarter in Zurich, Switzerland, SandSIV operates within the international market, developing best in class Voice of the Customer (VoC) technology, as well as providing comprehensive Customer Experience Management (CXM) consultancy services. Continue reading SandSIV Launches Partner Alliance Program

iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

PRESS RELEASE: iAdvize, European leader in real-time customer engagement, acquires Bringr, a social media publishing, monitoring and analytics tool. The solution now becomes a real-time customer engagement platform which enables its users to interact with their customers wherever they are, be it on their website (Click to Chat, Click to Call, Click to Video and Click to Community) or on social media. Continue reading iAdvize adds social media brick to its real-time customer engagement platform with the acquisition of Bringr

CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers

PRESS RELEASE: SpeechPro, a global leader in voice biometrics solutions and CallMiner, rated first in customer satisfaction for speech analytics solutions, have joined forces to bring speaker separation capabilities to CallMiner’s speech analytics product suite. With continued commitment to delivering best-of-breed solutions, CallMiner will now offer SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform. Continue reading CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers

Vocalcom Cloud Contact Center Awarded a 2015 CRM Excellence Award

PRESS RELEASE: Vocalcom announced that TMC, a global, integrated media company, has named Vocalcom Contact Center Software Solution as a recipient of a 2015 CRM Excellence Award, presented by CUSTOMER magazine. Vocalcom’s cloud contact center platform, revolutionizes the way organizations communicate, and engage with their customers, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. Continue reading Vocalcom Cloud Contact Center Awarded a 2015 CRM Excellence Award

Omantel’s Contact Center from Avaya Wins CEM Award

PRESS RELEASE: Avaya is pleased to announce that its customer, Omantel, has been honoured with the ‘Best Contact Centre Experience’ award at the fourth annual Customer Experience Management in Telecoms Middle East Summit. Omantel has a technologically-advanced 24-hour contact centre, with interactive voice response (IVR) in three languages, and represents a significant investment in customer experience transformation. Continue reading Omantel’s Contact Center from Avaya Wins CEM Award

Jabra extends its commitment to the contact center with a full services suite and new products

PRESS RELEASE: Jabra North America(NA) announced the availability of two new upgraded products for the contact centre – the Jabra BIZ™ 2400II premium headset and the LINK™ 860 digital amplifier. Jabra NA also announced Jabra Advantage on Demand–a new subscription based services offering developed specifically with contact centre in mind. Continue reading Jabra extends its commitment to the contact center with a full services suite and new products

Consumers “hang up” on automated call answering

PRESS RELEASE: UK consumers are demanding businesses call time on automated call answering services, according to new research by alldayPA. The survey, which questioned 1,000 members of the public, found that over half (55%) would take their custom away from companies that relied on automated call answering and voicemails, rather than providing a human voice on the end of the phone. Continue reading Consumers “hang up” on automated call answering

Sitel Expands in EMEA with New Customer Experience Centre

PRESS RELEASE: Sitel, a leading global customer care provider, today announced the opening of its second customer experience centre in Bulgaria. The ceremony was attended by key clients and partners, as well as business and government representatives. Guests included the mayor of Varna, Ivan Portnih, the governor of Varna, Stoyan Pasev, and the executive director of the American Chamber of Commerce in Bulgaria, Valentin Georgiev. Continue reading Sitel Expands in EMEA with New Customer Experience Centre