CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and operators announced a collaboration with Alcatel-Lucent to offer large enterprises technologies enabling communications services over virtually any network, any device and any application, and across all facets of the enterprise—including office workers, remote workers, call centers and retail outlets. Continue reading CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

App Annie Acquires Mobidia, Cements Leadership Position in Global Mobile App Usage Market

PRESS RELEASE: App Annie, the largest mobile app intelligence platform, announced the acquisition of Mobidia, a leading mobile measurement company. The acquisition will accelerate the international expansion of App Annie Usage Intelligence, providing the app economy with the largest app usage dataset and the deepest insight into the two billion smartphone users worldwide. Financial terms of the deal were not disclosed. Continue reading App Annie Acquires Mobidia, Cements Leadership Position in Global Mobile App Usage Market

Plantronics Portfolio of UC Audio Solutions Optimised for Lync 2013 are Certified for Skype for Business

PRESS RELEASE: Plantronics , a global leader in audio communications for businesses and consumers announced their current portfolio of solutions qualified on Lync 2013 is fully compatible and certified for use with Microsoft’s new Skype for Business (formerly Lync) UC client. Continue reading Plantronics Portfolio of UC Audio Solutions Optimised for Lync 2013 are Certified for Skype for Business

Snom D715 and D725 IP Phones Certified for Skype for Business

PRESS RELEASE: Snom Technology, a leading developer of IP desktop and mobile DECT business phones announced that its D715 and D725 IP desktop phones, which use the latest Snom UC edition firmware, have achieved certification for Skype for Business – the highest level of endpoint qualification, demonstrating their full compatibility with Microsoft’s unified communications solutions. Continue reading Snom D715 and D725 IP Phones Certified for Skype for Business

Billabong Selects NetSuite to Transform Customer Experience Globally

PRESS RELEASE: NetSuite announced that Billabong International Ltd has selected NetSuite SuiteCommerce to help transform customer interaction with its brands through the implementation of a new global omnichannel platform. NetSuite’s SuiteCommerce platform will be progressively rolled out across the action sports company to provide a true omnichannel experience across its wholesale, retail and ecommerce operations. Continue reading Billabong Selects NetSuite to Transform Customer Experience Globally

Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant

PRESS RELEASE: Zendesk, Inc. was positioned by Gartner, Inc. in the “Visionaries” quadrant of the April 27, 2015 CRM Customer Engagement Center report. The Gartner Magic Quadrant report for Customer Engagement Centers is available at: https://www.zendesk.com/resources/2015-gartner-magic-quadrant-crm Continue reading Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant

Echo shortlisted for three prestigious contact centre industry awards

PRESS RELEASE: Echo Managed Services’ expertise and track record in customer service excellence has received official industry recognition over the last few weeks after being shortlisted for three hotly contested awards. Both of Echo’s entries for ECCCSA 2015 (European Contact Centre and Customer Service Awards) have been successfully shortlisted for the finals and Simon Thatcher has also been announced as a finalist for a National Contact Centre Award in the Quality Manager of the Year category. Continue reading Echo shortlisted for three prestigious contact centre industry awards