CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

PRESS RELEASE: CounterPath Corporation, a developer of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and operators announced a collaboration with Alcatel-Lucent to offer large enterprises technologies enabling communications services over virtually any network, any device and any application, and across all facets of the enterprise—including office workers, remote workers, call centers and retail outlets. Continue reading CounterPath and Alcatel-Lucent Collaborate on a New Approach to Large Enterprise Communications

App Annie Acquires Mobidia, Cements Leadership Position in Global Mobile App Usage Market

PRESS RELEASE: App Annie, the largest mobile app intelligence platform, announced the acquisition of Mobidia, a leading mobile measurement company. The acquisition will accelerate the international expansion of App Annie Usage Intelligence, providing the app economy with the largest app usage dataset and the deepest insight into the two billion smartphone users worldwide. Financial terms of the deal were not disclosed. Continue reading App Annie Acquires Mobidia, Cements Leadership Position in Global Mobile App Usage Market

Plantronics Portfolio of UC Audio Solutions Optimised for Lync 2013 are Certified for Skype for Business

PRESS RELEASE: Plantronics , a global leader in audio communications for businesses and consumers announced their current portfolio of solutions qualified on Lync 2013 is fully compatible and certified for use with Microsoft’s new Skype for Business (formerly Lync) UC client. Continue reading Plantronics Portfolio of UC Audio Solutions Optimised for Lync 2013 are Certified for Skype for Business

Snom D715 and D725 IP Phones Certified for Skype for Business

PRESS RELEASE: Snom Technology, a leading developer of IP desktop and mobile DECT business phones announced that its D715 and D725 IP desktop phones, which use the latest Snom UC edition firmware, have achieved certification for Skype for Business – the highest level of endpoint qualification, demonstrating their full compatibility with Microsoft’s unified communications solutions. Continue reading Snom D715 and D725 IP Phones Certified for Skype for Business

Billabong Selects NetSuite to Transform Customer Experience Globally

PRESS RELEASE: NetSuite announced that Billabong International Ltd has selected NetSuite SuiteCommerce to help transform customer interaction with its brands through the implementation of a new global omnichannel platform. NetSuite’s SuiteCommerce platform will be progressively rolled out across the action sports company to provide a true omnichannel experience across its wholesale, retail and ecommerce operations. Continue reading Billabong Selects NetSuite to Transform Customer Experience Globally

Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant

PRESS RELEASE: Zendesk, Inc. was positioned by Gartner, Inc. in the “Visionaries” quadrant of the April 27, 2015 CRM Customer Engagement Center report. The Gartner Magic Quadrant report for Customer Engagement Centers is available at: https://www.zendesk.com/resources/2015-gartner-magic-quadrant-crm Continue reading Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant

Echo shortlisted for three prestigious contact centre industry awards

PRESS RELEASE: Echo Managed Services’ expertise and track record in customer service excellence has received official industry recognition over the last few weeks after being shortlisted for three hotly contested awards. Both of Echo’s entries for ECCCSA 2015 (European Contact Centre and Customer Service Awards) have been successfully shortlisted for the finals and Simon Thatcher has also been announced as a finalist for a National Contact Centre Award in the Quality Manager of the Year category. Continue reading Echo shortlisted for three prestigious contact centre industry awards

Retail workers lose £2,500 a year in commuting time

PRESS RELEASE: Retail workers are missing out on £2,509 a year in the unpaid time it takes to get to and from work, according to research from specialist recruiter Randstad Business Support. If retail workers valued the time spent getting to work as highly as they value the time spent at work, then the typical commute for someone who works in sector would be worth £2,509. In lost value, this is equal to 16.1% of the average annual salary. Continue reading Retail workers lose £2,500 a year in commuting time

Sitel Shines with Star Ratings in the 2015 Global Outsourcing 100 List

PRESS RELEASE: Sitel announced that it scored above average in all areas of the International Association of Outsourcing Professionals® (IAOP®) new judging criteria. The company has been honoured with multiple star ratings, was included in multiple sub lists and was named amongst the 2015 Global Outsourcing 100. Continue reading Sitel Shines with Star Ratings in the 2015 Global Outsourcing 100 List

Hastings Direct appoints new site director for Leicester customer service centre

PRESS RELEASE: Hastings Direct (“Hastings”) will be officially welcoming its new site director, Andrea Gray and 30 new colleagues on the 5th May to its temporary home, Equinox, opposite the city centre bus station. This will be the company’s Leicester base until it moves into its permanent city centre home, details of which are being finalised and will be communicated in the coming weeks. Hastings is initially creating 40 roles rising to c.200 by the end of 2015. Continue reading Hastings Direct appoints new site director for Leicester customer service centre