Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre solution

PRESS RELEASE: Intelecom Group AS announced the latest release of Intelecom Connect, its multi-channel cloud-based contact centre solution. The release sees the introduction of an entirely new Chat interface with a modern, minimalist layout that makes this channel of communication highly accessible and easier for both chatters and agents to use. In addition, enhanced outbound dialing features provide an integrated solution within Intelecom Connect that improves the efficiency and management of blended inbound/outbound campaigns. Continue reading Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre solution

Papa John’s becomes first pizza chain to introduce Quality Guarantee following innovative customer engagement campaign with Rant & Rave

PRESS RELEASE: Pizza giant, Papa John’s have made the bold move to offer every one of their customers a no-quibble* ‘Quality Guarantee’, ensuring that all pizza lovers are happy with the service and food they receive. Continue reading Papa John’s becomes first pizza chain to introduce Quality Guarantee following innovative customer engagement campaign with Rant & Rave

Concierge Contact Center Deploys Aspect Software’s Zipwire for Customer Engagement in the Cloud

PRESS RELEASE: Aspect Software announced that Concierge Contact Center deployed Zipwire for a complete omni-channel contact center solution in the Aspect Cloud. Concierge Contact Center, powered by TGM Consulting, provides live customer interaction management services to dentist offices, including staffing the front desk to make appointments, take messages, and convert calls into appointments around the clock. Continue reading Concierge Contact Center Deploys Aspect Software’s Zipwire for Customer Engagement in the Cloud

Accenture Expands its Salesforce Capabilities with Acquisition of Tquila UK

PRESS RELEASE: Accenture has today acquired Tquila UK, a leading independent Salesforce consulting services provider. This is part of a strategic move to strengthen Accenture’s position as a provider of Salesforce services and cloud implementations. Tquila is one of the largest Salesforce partners in Europe and specialises in delivering cloud solutions powered by the Salesforce1 Platform. Continue reading Accenture Expands its Salesforce Capabilities with Acquisition of Tquila UK

Teradata Selects Urban Airship as Integration Partner for Customer Interaction Manager

PRESS RELEASE: Urban Airship, the leading mobile engagement platform, and Teradata Marketing Applications, a division of Teradata Corp., announced a joint solution as part of the firms’ strategic partnership announced last year. Digital marketers can now include highly individualized mobile messaging in their cross-channel digital campaigns. The creation, development and scheduling of mobile campaigns are performed in Teradata’s Customer Interaction Manager and delivered through Urban Airship’s scalable mobile engagement platform. Continue reading Teradata Selects Urban Airship as Integration Partner for Customer Interaction Manager