NICE Introduces Next Generation of Desktop Activity Monitoring for Improved Scalability and Performance, Including in the Cloud

PRESS RELEASE: NICE Systems announced that it is enabling its Real-Time offering in the cloud, with NICE Real-Time Activity Monitoring (RTAM) being the first solution to migrate to this platform. The cloud-based solution will support improved scalability and performance across contact center and back office operations, and will enable organizations to streamline IT processes, lowering costs and simplifying installment. Continue reading NICE Introduces Next Generation of Desktop Activity Monitoring for Improved Scalability and Performance, Including in the Cloud

NICE and Vidyo to Enhance Customer Experience with Live Video Engagement

PRESS RELEASE: NICE Systems and Vidyo, Inc. announced the integration of the NICE Engage Platform, a highly-scalable recording and analytics solution that supports real-time engagement, with the VidyoWorksTM platform, a video collaboration solution designed to ensure consistent HD quality from consumer devices. Continue reading NICE and Vidyo to Enhance Customer Experience with Live Video Engagement

NICE Launches Employee Engagement Manager for Greater Scheduling Agility and Employee Satisfaction

PRESS RELEASE: NICE Systems announced the launch of Employee Engagement Manager, a new Workforce Management (WFM) capability that allows both employees and managers to control scheduling in real-time based on actual demand. This added scheduling agility also enables organizations to promptly address unexpected events, helping to optimize staffing levels at all times. Continue reading NICE Launches Employee Engagement Manager for Greater Scheduling Agility and Employee Satisfaction

Teliqo delivers future-proof direct hosted telephony for serviced office provider

PRESS RELEASE: Serviced office provider Mantle is using a future-proofed direct hosted telephony solution from Teliqo and offering this to its client base as part of an innovative serviced office package. For the first time, Mantle’s clients – including start-ups and SMEs – now have access to over 200 enterprise-class features that help facilitate mobile working, teamwork and collaboration – including call recording, smart call queue handling, virtual local numbers and auto-attendant functionality. Continue reading Teliqo delivers future-proof direct hosted telephony for serviced office provider

Noble® TCPA Compliance Solution Wins PACE Technovation Award

PRESS RELEASE: Noble Systems Corporation has received the 2015 Technovation Award from the Professional Association for Customer Engagement (PACE) for its Noble® TCPA Compliance Solution. Noble’s TCPA Compliance technologies are crucial in complying with regulatory guidelines in the Telephone Consumer Protection Act (TCPA) which prohibit automated calls to wireless phone numbers. Continue reading Noble® TCPA Compliance Solution Wins PACE Technovation Award

Verint Named a Representative Vendor in Gartner’s New Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region

PRESS RELEASE: Verint® Systems Inc. announced that it has been named to Gartner’s recently published Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region.1 In the research report, Verint was recognized as the second largest CRM Customer Service and Support (CSS) software vendor in the APAC region in terms of total software revenue. Continue reading Verint Named a Representative Vendor in Gartner’s New Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region