Interactive Intelligence Helps Companies Improve Student Loan Debt Collection

PRESS RELEASE: Interactive Intelligence Group Inc., a global provider of collaboration, communications and customer engagement software and cloud services, has released Interaction Collector® for Student Loans. Interaction Collector® for Student Loans helps companies automate the collection process for past-due private and Department of Education student loans. Continue reading Interactive Intelligence Helps Companies Improve Student Loan Debt Collection

Enghouse Systems Acquires Reitek S.p.A.

PRESS RELEASE: Enghouse Systems Limited announced it has acquired Reitek S.p.A. for a purchase price of approximately C$6.2 million, subject to certain price adjustments. Based in Milan, Italy, Reitek is a leading provider of omni-channel contact center solutions for enterprises of all sizes including multinational corporations, mostly serving the Italian market. Continue reading Enghouse Systems Acquires Reitek S.p.A.

Elitetele.com secures £20 million in funding for acquisitions war chest

PRESS RELEASE: To support its search for strategic acquisitions in 2015, Elitetele.com has secured £20 million in funding from Lloyds Bank Commercial Banking. With a seasoned track record in acquiring businesses and ensuring successful exits for owners, the funding provided by the bank’s Manchester Mid-Markets and Strategic Finance teams will aid Elitetele.com’s ongoing search for businesses to complement its continued growth in the telco, IT, PBX and connectivity sectors. Continue reading Elitetele.com secures £20 million in funding for acquisitions war chest

Vocalcom and Tech Mahindra Announce Reseller Agreement to Deliver Innovative Contact Center Solutions

PRESS RELEASE: Vocalcom, the leading contact centre solutions provider, announced it has signed a strategic Value Added Reseller (VAR) agreement with Tech Mahindra, India’s fifth-largest IT and software services provider and part of $16.5 billion Mahindra Group, to resell Vocalcom solutions, implementation and support services throughout Middle East, Africa and Asia. Under the terms of the agreement, Tech Mahindra will provide sales, services and support to meet the requirements of the private and government sectors. Continue reading Vocalcom and Tech Mahindra Announce Reseller Agreement to Deliver Innovative Contact Center Solutions

LexisNexis® Enterprise Solutions Expands Client Advising Services for Lexis® InterAction® in APAC, Following EMEA Success

PRESS RELEASE: LexisNexis® Enterprise Solutions, a provider of technology solutions to professional services firms, has expanded the company’s highly commended Client Advising Servicing programme for customers of its CRM solution, Lexis® InterAction® in the Asia Pacific (APAC) region, following the initiative’s enormous success in Europe, Middle East and Africa (EMEA). Continue reading LexisNexis® Enterprise Solutions Expands Client Advising Services for Lexis® InterAction® in APAC, Following EMEA Success

Outsourcery welcomes Lync Call Recording system to its Microsoft suite

PRESS RELEASE: Outsourcery, a world-leading Cloud Services Provider (CSP) and Microsoft Gold Partner, has expanded its Microsoft Unified Lync offering to include Call Recording. This addition to Outsourcery’s existing Lync offering enables customers outside of the traditional call-centre landscape to take advantage of call recording and realise the tangible benefits at an economical cost. Continue reading Outsourcery welcomes Lync Call Recording system to its Microsoft suite