KONE selects Orange Business Services’ contact centre solutions

PRESS RELEASE: KONE, a global leader in the elevator and escalator industry, has chosen Orange Business Services to provide two contact centre solutions covering 25 sites in 22 countries. This two-part solution helps KONE achieve greater customer satisfaction while improving operational efficiency of its customer service and sales support. Continue reading KONE selects Orange Business Services’ contact centre solutions

Holidaygems.co.uk selects Cognia

PRESS RELEASE: Holidaygems.co.uk gives peace of mind to customer’s phone bookings with Cognia’s PCI compliant cloud voice payment processing solution. Cognia, the leading global provider of secure cloud compliance solutions, has provided Holidaygems.co.uk, one of the leading UK on-line travel companies, with a new PCI compliant cloud voice payment processing solution. Continue reading Holidaygems.co.uk selects Cognia

IOVOX Announces Cloud Analytics Reseller Agreement with Blacknight

PRESS RELEASE: IOVOX, a global cloud-based provider of communications analytics for Enterprise and Small and Medium Businesses (SMBs), has announced an agreement with Blacknight, a leading hosting provider in Ireland. The agreement, announced at the Odin Summit in Seattle, Washington, will enable Blacknight to offer the IOVOX analytics solution as a new value added service for business customers. Continue reading IOVOX Announces Cloud Analytics Reseller Agreement with Blacknight