Unify Enters Agreement with Virgin Media Business

PRESS RELEASE: Addressing the growing market demand from UK businesses for innovative ways to work and collaborate, a leading communications software and services firm, Unify, has signed an agreement with Virgin Media Business, one of the UK’s largest business telecoms providers. Under the agreement, Virgin Media Business will sell Unify’s OpenScape software to its public sector clients as part of its dynamic and market leading portfolio of unified communication solutions. Continue reading Unify Enters Agreement with Virgin Media Business

SDL Revolutionizes How Brands Measure Purchase Intent and Brand Advocacy with New Social Intelligence Solutions

PRESS RELEASE: SDL announced two new solutions as part of its social intelligence offering, Customer Journey Analytics and Social Media Monitoring, as integral components of the SDL Customer Experience Cloud. Continue reading SDL Revolutionizes How Brands Measure Purchase Intent and Brand Advocacy with New Social Intelligence Solutions

NICE to Shape New Global Recording Standard for WebRTC Communications

PRESS RELEASE: NICE Systems announced that it is leading an initiative to create a global recording standard for the emerging communication channel Web Real-Time Communication (WebRTC​). This standard will provide enterprises with a unified multi-channel recording mechanism for their future WebRTC needs. Continue reading NICE to Shape New Global Recording Standard for WebRTC Communications

Confirmit Announces 2015 ACE Award Winners

PRESS RELEASE: Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, has announced the winners of the 2015 Confirmit ACE (Achievement in Customer Excellence) Awards. Celebrating its 10th anniversary, the ACE Awards recognise Confirmit clients that best demonstrate how to use the Voice of the Customer to improve the customer experience and boost business results. Continue reading Confirmit Announces 2015 ACE Award Winners

Firstsource recruitment open day for 300 new jobs in Cardiff

PRESS RELEASE: Firstsource Solutions, a global provider of customised Business Process Management (BPM) services announced details of its recruitment open day for 300 new full-time jobs in Cardiff. The roles will be based at the Firstsource Solutions centre in Cardiff Bay and are as a result of the award-winning firm expanding the customer management services it currently provides to global telecommunications and media company Sky. Continue reading Firstsource recruitment open day for 300 new jobs in Cardiff