8×8 Unveils First Cloud-Based Single-Platform Global Contact Centre Solution

PRESS RELEASE: 8×8 Solutions a leading provider of cloud-based unified communications and contact centre solutions announced a new milestone in its Global Reach® initiative with the launch of 8×8 Virtual Contact Centre (VCC) Global. VCC Global is the first cloud-based contact centre solution that seamlessly connects an organisation’s international agents over a single platform with integrated presence, multi-lingual chat with automatic translation, call routing, reporting and management. Continue reading 8×8 Unveils First Cloud-Based Single-Platform Global Contact Centre Solution

SDL Unveils Next Gen Machine Translation Technology That Goes a Step Closer to Integrating Machines with People

PRESS RELEASE: SDL introduced the next generation of machine translation technology – XMT, a core component of the Language pillar within SDL’s Customer Experience Cloud. This powerful technology will become an essential tool in bringing down the barriers of multilingual communication by providing a scalable infrastructure for the development and rapid deployment of real-time translation capabilities – a necessity in today’s multilingual world. Continue reading SDL Unveils Next Gen Machine Translation Technology That Goes a Step Closer to Integrating Machines with People

Logicalis UK Launches Spatial Intelligence Solution

PRESS RELEASE: International solutions provider, Logicalis launched its new behavioural analytics solution in the UK, as it further builds its investment in business analytics and information insights. The new solution, Spatial Intelligence, combines motion and location aware networking with powerful analytics to build rich insights from customer behaviour, providing more rewarding and profitable experiences for organisations and customers alike. Continue reading Logicalis UK Launches Spatial Intelligence Solution

Major European incumbent operator chooses ECT solution to deploy WebRTC-enhanced voice and video toll free services enabled by Dialogic PowerMedia™ Software

PRESS RELEASE: Dialogic, a global networking software and infrastructure solution provider announced that a major European incumbent operator offering fixed, mobile, Internet, digital television and ICT services has selected ECT (European Computer Telecoms AG) INtellECT® WebRTC Solution enabled by Dialogic® PowerMedia™ media processing software to provide WebRTC-enhanced voice and video 0800 toll free services. The INtellECT WebRTC Solution is scheduled to launch this summer. Continue reading Major European incumbent operator chooses ECT solution to deploy WebRTC-enhanced voice and video toll free services enabled by Dialogic PowerMedia™ Software

NewVoiceMedia Partners With Fliptop to Deliver Smarter and Faster Lead Conversion

PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology for Salesforce users, today announced a partnership with predictive analytics company Fliptop to enable NVM’s ContactWorld for Sales customers to boost sales performance through the integration of advanced predictive lead scoring. Continue reading NewVoiceMedia Partners With Fliptop to Deliver Smarter and Faster Lead Conversion

Plantronics Wins Two Red Dot Awards 2015

PRESS RELEASE: Plantronics announced that it has won two of the prestigious Red Dot Award: Product Design 2015. Honoring the excellent design, the 38-member jury awarded the stereo Bluetooth headphones BackBeat FIT in the category Consumer Electronics/Headphones as well as the office headset EncorePro 510/52 in the category Communications/Headsets. Continue reading Plantronics Wins Two Red Dot Awards 2015