Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK

PRESS RELEASE: Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. Continue reading Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK

TUI UK & Ireland Raises the Bar on Customer Service with Talend

PRESS RELEASE: Talend, the global big data integration software leader announced that TUI UK and Ireland, the UK’s largest tour operator and part of TUI Group, is using Talend Master Data Management (MDM) to build a 360-degree view of its customers and provide a more seamless user experience across its branches, call centers and the web. Continue reading TUI UK & Ireland Raises the Bar on Customer Service with Talend

Noble Systems Recognizes ‘SNUG Innovations Award’ Winners

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technologies, presented its “Innovations Award” to deserving clients at the company’s 2015 Select Noble Users Group (SNUG) Americas conference – a gathering of Noble Systems clients and partners – held last month in Atlanta, Georgia. Continue reading Noble Systems Recognizes ‘SNUG Innovations Award’ Winners

Avaya Positioned as a Leader in the First Gartner Magic Quadrant for Unified Communications for Midsize Enterprises in North America

PRESS RELEASE: Avaya announced that it has been positioned in the Leaders’ quadrant of the 2015 Gartner Magic Quadrant for Unified Communications for Midsize Enterprises, North America. The report is the first of the Gartner Magic Quadrants that is specifically focused on unified communications for midsize businesses. Continue reading Avaya Positioned as a Leader in the First Gartner Magic Quadrant for Unified Communications for Midsize Enterprises in North America