Emirates chooses BT for global contact centre virtualisation

PRESS RELEASE: Emirates and BT announced a six-year deal, where BT will provide global contact centre managed services to support the needs of Emirates’ business growth. This adds to a 2009 contract, where the airline consolidated its contact centres around the world onto a single, virtualised and globally managed platform using BT technology. Continue reading Emirates chooses BT for global contact centre virtualisation

Amdocs Introduces New Big Data Actionable Analytics for Service Providers’ Marketing, Network and Customer Care Operations

PRESS RELEASE: Amdocs announced new communications-specific applications that allow service providers to aggregate data from multiple marketing, network and customer care sources and generate business and customer insights with actionable recommendations. Today’s announcement builds on Amdocs’ big data analytics launch announcement last year which introduced the industry’s first end-to-end, communications-specific big data analytics portfolio and that makes data clean, accessible and actionable for service providers or third-parties to enable open innovation. Continue reading Amdocs Introduces New Big Data Actionable Analytics for Service Providers’ Marketing, Network and Customer Care Operations

Convergys celebrates 10 years in Belfast

PRESS RELEASE: Convergys, a global leader in customer management, today, hosted an event to mark its 10th anniversary operating in the city, attended by senior leadership, local dignitaries and clients. Since opening its first contact centre in Belfast, with just 35 employees in 2005, Convergys has grown its presence to now employ almost 1,900 people across sites in both the East and West of the city. Continue reading Convergys celebrates 10 years in Belfast