Ultracomms launches AMD+, its latest innovation in mitigating silent pauses – whilst remaining Ofcom compliant

PRESS RELEASE: Ultracomms, Europe’s first cloud-based contact centre solution provider announced the launch of AMD+, a patent-pending cloud-based innovation in answering machine detection (AMD). Ultracomms’ AMD+ is designed to increase contact centre agent productivity, with an average of nine per cent improvement identified in the company’s own research. Continue reading Ultracomms launches AMD+, its latest innovation in mitigating silent pauses – whilst remaining Ofcom compliant

Tahzoo Leads Path to Digital Transformation, Announces Acquisition of HintTech to Further Expand Services for Clients

PRESS RELEASE: Tahzoo, a leading provider of digital Customer Experience (CX) consulting services and solutions announced it has acquired Netherlands-based digital agency HintTech. Through the acquisition, Tahzoo has more than doubled in size to become one of the largest independent CX agencies delivering end-to-end digital transformation services and solutions globally. The acquisition comes on the heels of Tahzoo’s positive corporate momentum, growth and financial success. Continue reading Tahzoo Leads Path to Digital Transformation, Announces Acquisition of HintTech to Further Expand Services for Clients

NetCracker Redefines the Economics of Network and IT Infrastructure Management and Customer Experience with the Launch of Revolutionary NetCracker 10 Suite

PRESS RELEASE: NetCracker Technology announced today the launch of its latest product suite, NetCracker 10, which combines capabilities in virtualization, cloud-based delivery of applications, embedded analytics and biometrics onto a single, unified platform. With these capabilities, NetCracker 10 fundamentally redefines the economics of network deployment and management, IT operations, customer experience and service creation and delivery. Continue reading NetCracker Redefines the Economics of Network and IT Infrastructure Management and Customer Experience with the Launch of Revolutionary NetCracker 10 Suite

Semafone selected for The Sunday Times Business SME Export Track 100 list

PRESS RELEASE: Semafone®, the international provider of secure payment technology for call centres, has been selected as one of the top 100 businesses on The Sunday Times Business SME Export Track list. This list was compiled by Fast Track, the Oxford-based research and networking events company. The award ranks Britain’s 100 private small and medium sized enterprises with the fastest growing international sales over the last two years. Continue reading Semafone selected for The Sunday Times Business SME Export Track 100 list