InMoment Introduces “Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies” to help businesses understand the voice of their customers in more languages and more ways

PRESS RELEASE: InMoment, a customer experience optimisation platform announced new enhancements to the company’s Experience Hub™ that will significantly expand brands’ abilities to surface and understand the insights found inside customer stories. Armed with this information, companies are empowered to make smarter decisions that improve both their customer experience, and bottom lines. Continue reading InMoment Introduces “Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies” to help businesses understand the voice of their customers in more languages and more ways

Synthesio and Conversocial Announce Best-in-Class Partnership to Help Companies Listen To, And Engage With Their Social Customers

PRESS RELEASE: Synthesio, the leading global Social Intelligence and social media listening platform, announced that they are now strategic partners with Conversocial, the leading cloud-based social customer service solution. This new partnership will provide business and brands a deep understanding of their social data and in turn will provide them the best experience through all social interactions and customer service. Continue reading Synthesio and Conversocial Announce Best-in-Class Partnership to Help Companies Listen To, And Engage With Their Social Customers

inContact Announces First 2015 Release of Award-Winning Cloud Contact Center Software

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools announces the market availability of a major new release of its award-winning cloud contact center platform. The latest inContact release is driven by customer needs within enterprise service operations and the increasing importance of unified customer journey management. Continue reading inContact Announces First 2015 Release of Award-Winning Cloud Contact Center Software

NEC Named Top Enterprise ACD (Automatic Call Distributor) Provider

PRESS RELEASE: NEC Corporation of America (NEC), a leading provider and integrator of advanced IT and communications solutions announced it received the highest overall score as a contact center Automatic Call Distributor (ACD) provider in a customer-based survey — the annual PilotHouse research study by research firm Nemertes. Continue reading NEC Named Top Enterprise ACD (Automatic Call Distributor) Provider

Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

PRESS RELEASE: Eptica announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Jim Davies, April 27, 2015. This marks the second consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica Positioned in Gartner Magic Quadrant for the CRM Customer Engagement Center

Cloud adoption now a strategic business decision, about more than just technology

PRESS RELEASE: Cloud adoption among contact centres is being driven by wider strategic business decision making at senior levels within the industry. These are the findings of new research study entitled ‘Cloud as a Journey: The Reality of Cloud-based Solutions in UK Contact Centres’ commissioned by Genesys and carried out by contact centre expert ContactBabel. The research, which surveyed 186 contact centres run by UK businesses, aimed to survey attitudes towards cloud technology in the industry. Continue reading Cloud adoption now a strategic business decision, about more than just technology