Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

PRESS RELEASE: ASC announced that a contact center using its voice logging solutions received an award for the best emergency operations project in Europe. Competing against many other competitors, AREU, the emergency management agency in Lombardy, Italy, received the award from the European Emergency Number Association (EENA). Continue reading Award Winning Emergency Contact Center in Italy Uses ASC’s Voice Recording Solution

Five9 Introduces the Freedom Release, Simply Smart Cloud Contact Center Software that Empowers Agents to Increase Productivity and Elevate Performance

PRESS RELEASE: Five9 announced the latest release of its award winning solution, which delivers on the promise of the Simply Smart Cloud Contact Center. The Freedom release of the Five9 Virtual Contact Center (VCC) includes a new, modern Five9 user interface built on HTML5 and REST API’s called Agent Desktop Plus, and new contact center CRM Adapters for Oracle and Salesforce. Continue reading Five9 Introduces the Freedom Release, Simply Smart Cloud Contact Center Software that Empowers Agents to Increase Productivity and Elevate Performance

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

PRESS RELEASE: Genesys announced the company is positioned as a market leader in the “Magic Quadrant for Contact Center Infrastructure, Worldwide”1 report by Gartner, Inc. This is the seventh consecutive year that Genesys has been named a leader for contact centre infrastructure. Gartner also positioned Genesys the furthest for “completeness of vision” for the seventh consecutive year. Continue reading Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Masergy Makes WebRTC A Commercial Reality

PRESS RELEASE: Masergy Communications Inc., a global leader in secure networking and cloud services, announced that its Cloud Unified Communications solution is now WebRTC enabled with the launch of its Virtual Automated Attendant (VAA). WebRTC is an open source standard that enables real-time voice and video communications via Chrome, Firefox and Opera browsers. Continue reading Masergy Makes WebRTC A Commercial Reality

Major Retailer eXtra Boosts Customer Experience With Altitude Software

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that eXtra, Saudi Arabia’s largest consumer electronics and home appliance retailer, has implemented a world-class contact centre to improve operational efficiency and customer experience. Continue reading Major Retailer eXtra Boosts Customer Experience With Altitude Software