Clarabridge Acquires Engagor

PRESS RELEASE: Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands announced the acquisition of Engagor, the most comprehensive platform for real-time social customer service and engagement. The combined offering provides a complete, end-to-end technology solution for marketers, customer care organizations and operations teams to create more profitable customer relationships. Continue reading Clarabridge Acquires Engagor

MicroAutomation Announces OmniEngage, Its Next Generation Hosted Contact Center Suite of Solutions

PRESS RELEASE: Today’s consumer-based contact centres must effectively serve 3 somewhat competing pressures: 1) customer experience; 2) agent cost, and; 3) operational expense. MicroAutomation’s OmniEngage suite of solutions addresses all three. OmniEngage brings together MicroAutomation’s widely recognized MicroMessenger interactive customer engagement products with the Aspect® Zipwire™ contact centre solution – all on a reliable and secure cloud platform. Continue reading MicroAutomation Announces OmniEngage, Its Next Generation Hosted Contact Center Suite of Solutions

LiveOps Supports Red Nose Day Telethon

PRESS RELEASE: LiveOps announced that LiveOps has been selected to provide call centre services for the live television broadcast of the Red Nose Day Telethon on May 21 from 8:00-11:00 p.m. Eastern Daylight Time. LiveOps’ network of more than 20,000 independent, at-home agents will be tapped to answer calls and process donations to raise money for children and young people living in poverty. Continue reading LiveOps Supports Red Nose Day Telethon

Avaya Receives “Best Use of an Emerging Channel” Accolade from ICMI Global Contact Center Awards

PRESS RELEASE: Avaya announced that it won “Best Use of an Emerging Channel” award for its Global Support Services’ use of omni-channel support, including Automated Chat (Ava), Talk, Voice and Video, from the ICMI Global Contact Center Awards Program, the most comprehensive awards program dedicated to the customer management industry. Continue reading Avaya Receives “Best Use of an Emerging Channel” Accolade from ICMI Global Contact Center Awards