Orbit launches housing first with real-time customer feedback

PRESS RELEASE: Orbit Group, one of the UK’s largest housing providers, is launching a real-time customer feedback system, which is a first for the housing sector. Orbit, which manages 38,000 homes and has 100,000 customers, is working in partnership with customer engagement specialists, Rant & Rave, to implement the new system. Continue reading Orbit launches housing first with real-time customer feedback

UPC Poland Selects CoralTree’s CRM to Reduce the Cost of Customer Service and Sales Operations

PRESS RELEASE: CoralTree, a leading provider of convergent business support systems (BSS) announces that UPC Poland, the largest cable television operator in Poland with 2.7 million service subscribers, selected CoralTree’s ‘Renaissance’ CRM to increase operational efficiencies across its customer service and sales functions. Continue reading UPC Poland Selects CoralTree’s CRM to Reduce the Cost of Customer Service and Sales Operations

Semafone announces record growth

PRESS RELEASE: Semafone® has announced a record trading year, achieving a 38% increase in revenues to £5.3m and doubling its overseas business to £2.5m. Semafone, which provides secure payment technology for call centres, reached profitability for the first time with a £68,000 net profit in spite of significant investment in its new hosted solutions and one off legal costs for defending its intellectual property. Continue reading Semafone announces record growth

ICICI Bank introduces voice recognition for biometric authentication

PRESS RELEASE: ICICI Bank, India’s largest private sector bank, announced the launch of voice recognition service which authenticates customers based on their speech patterns and allows them to execute banking transactions through the Bank’s call centre in a quick, secure and convenient manner. Continue reading ICICI Bank introduces voice recognition for biometric authentication

Lexmark completes acquisition of Kofax, announces Enterprise Software leadership change

PRESS RELEASE: Lexmark International, Inc. announced that it has closed on its acquisition of Kofax Limited. Lexmark acquired Kofax in a cash transaction for $11.00 per share, for a total enterprise value of approximately $1 billion. This acquisition will nearly double the size of Lexmark’s Enterprise Software annualized revenue to approximately $700 million. Continue reading Lexmark completes acquisition of Kofax, announces Enterprise Software leadership change