8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced the company has signed a definitive agreement to acquire privately-held DXI Ltd., a UK-based leader and innovator in cloud-based outbound and blended contact center solutions, for £16.5 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8×8 plans to bring DXI services and solutions to the U.S. market by the end of 2015. Continue reading 8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign authority, recently upgraded its contact center technology to the Noble® Enterprise platform, including Noble’s patented TCPA Compliance technologies. Continue reading CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

RightAnswers Introduces Knowledge Gamification to Improve Customer Service

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance enterprise knowledge and improve customer service by driving the right behaviours. Continue reading RightAnswers Introduces Knowledge Gamification to Improve Customer Service

LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

PRESS RELEASE: LiveOps continues to pave the way in distance learning by placing the needs of the agent front and center with LiveOps University 2.0. LiveOps understands the critical role onboarding and training play in the success of any business, especially those with remote workers. Self-paced, distance learning has been an integral part of the onboarding and training process for the LiveOps community of more than 20,000 independent, at-home agents since LiveOps University was first introduced in 2008. Continue reading LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem