Cameo Global Inc., a business collaboration and IT services provider, announced that it is partnering with CaféX Communications. As Cameo Global specializes in offering enhanced user friendly omnichannel collaboration experiences such as voice, contact center, and TelePresence, it was a strategic decision to partner with CaféX to improve overall online customer engagement.
Through this new strategic reseller agreement, Cameo Global will be able to combine the power of CafeX’s application suite with our premier Hosted Collaboration Solution, CloudBlu™. CloudBlu™ uses the traditional components of Cisco HCS Collaboration and Contact Center, while adding applications like CafeX’s Live Assist™ to transform CloudBlu™ into a powerful customer experience platform which will provide unique vertical solutions for retail, financial and other customer segments who value real time communication across multiple channels of information.
As most enterprise customers today are looking to transform their online engagement with their customer, CaféX offers a unique additional software application that makes it easier for companies to transform online engagement and mobile workforce collaboration. CaféX customizes web and mobile applications to increase online engagement and will tailor their service to each client’s wants and needs.
While Cameo Global specializes in installing unified communications in large enterprise businesses, the partnership will allow them to enhance their ability to create a seamless experience for their end users. With the addition of CaféX, Cameo Global can help companies assure that their clients can offer self-service that is available and consistent across mobile, web, and legacy IVR touch points.
Cameo Globals’ Chief Marketing Officer, Tim Brannock, said, “We know that our clients are very interested in enhancing their overall customer experience. Today, a smart enterprise business sees customer engagement as an opportunity to enable their business initiatives. It greatly benefits our clients to add CaféX to our repertoire of user friendly applications and enhancements.”
Additionally, CaféX can help transition communication to a live person through real-time video chat and screen sharing by simply tapping a button. This smart service can help clients’ employees by supplying contextual information about customers prior to interaction. This personalized and predictive engagement extends to partner relationships and workforce collaboration, delivering measurable results.