8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced the company has signed a definitive agreement to acquire privately-held DXI Ltd., a UK-based leader and innovator in cloud-based outbound and blended contact center solutions, for £16.5 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8×8 plans to bring DXI services and solutions to the U.S. market by the end of 2015. Continue reading 8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign authority, recently upgraded its contact center technology to the Noble® Enterprise platform, including Noble’s patented TCPA Compliance technologies. Continue reading CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

RightAnswers Introduces Knowledge Gamification to Improve Customer Service

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance enterprise knowledge and improve customer service by driving the right behaviours. Continue reading RightAnswers Introduces Knowledge Gamification to Improve Customer Service

LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

PRESS RELEASE: LiveOps continues to pave the way in distance learning by placing the needs of the agent front and center with LiveOps University 2.0. LiveOps understands the critical role onboarding and training play in the success of any business, especially those with remote workers. Self-paced, distance learning has been an integral part of the onboarding and training process for the LiveOps community of more than 20,000 independent, at-home agents since LiveOps University was first introduced in 2008. Continue reading LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

Orbit launches housing first with real-time customer feedback

PRESS RELEASE: Orbit Group, one of the UK’s largest housing providers, is launching a real-time customer feedback system, which is a first for the housing sector. Orbit, which manages 38,000 homes and has 100,000 customers, is working in partnership with customer engagement specialists, Rant & Rave, to implement the new system. Continue reading Orbit launches housing first with real-time customer feedback

UPC Poland Selects CoralTree’s CRM to Reduce the Cost of Customer Service and Sales Operations

PRESS RELEASE: CoralTree, a leading provider of convergent business support systems (BSS) announces that UPC Poland, the largest cable television operator in Poland with 2.7 million service subscribers, selected CoralTree’s ‘Renaissance’ CRM to increase operational efficiencies across its customer service and sales functions. Continue reading UPC Poland Selects CoralTree’s CRM to Reduce the Cost of Customer Service and Sales Operations

Semafone announces record growth

PRESS RELEASE: Semafone® has announced a record trading year, achieving a 38% increase in revenues to £5.3m and doubling its overseas business to £2.5m. Semafone, which provides secure payment technology for call centres, reached profitability for the first time with a £68,000 net profit in spite of significant investment in its new hosted solutions and one off legal costs for defending its intellectual property. Continue reading Semafone announces record growth

ICICI Bank introduces voice recognition for biometric authentication

PRESS RELEASE: ICICI Bank, India’s largest private sector bank, announced the launch of voice recognition service which authenticates customers based on their speech patterns and allows them to execute banking transactions through the Bank’s call centre in a quick, secure and convenient manner. Continue reading ICICI Bank introduces voice recognition for biometric authentication