Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia

PRESS RELEASE: NewVoiceMedia announced that retiree benefit management company Labor First has increased its customer service efficiency tenfold with its ContactWorld for Service solution. With NewVoiceMedia’s true cloud technology, the number of members Labor First supports has soared from 4,000 to 25,000 without the need to increase staff, providing an incredible $197,600 return in just a year. Continue reading Labor First retires on-premise technology to increase customer service efficiency tenfold with NewVoiceMedia

CX Company launches DigitalCX to power personalised Customer Engagement across Digital

PRESS RELEASE: Today CX Company announces the launch of DigitalCX, a new digital customer engagement platform that allows organisations to deliver highly personalised self-service, sales and community engagement across every digital channel and any digital device – online, mobile and social. Continue reading CX Company launches DigitalCX to power personalised Customer Engagement across Digital

CGI wins Best Shared Service Team in UK National Outsourcing Association Professional Awards

PRESS RELEASE: CGI is thrilled to have won the Best Shared Services Team award at this year’s National Outsourcing Association Professional Awards. CGI’s Global Infrastructure Shared Service Team, based in Bridgend, Wales, consists of the service desk, IT infrastructure library (ITIL) functions and technical support services, employs over 800 people and supports more than 180 clients ranging from public sector organisations to leading UK multinational companies. Continue reading CGI wins Best Shared Service Team in UK National Outsourcing Association Professional Awards

8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

PRESS RELEASE: 8×8, Inc., a leading provider of cloud-based unified communications and contact center solutions, today announced the company has signed a definitive agreement to acquire privately-held DXI Ltd., a UK-based leader and innovator in cloud-based outbound and blended contact center solutions, for £16.5 million in cash and stock with a portion of the purchase price being paid out over four years. The transaction is expected to close before the end of the month. 8×8 plans to bring DXI services and solutions to the U.S. market by the end of 2015. Continue reading 8×8 Signs Definitive Agreement to Acquire UK-Based DXI to Increase European Footprint and Expand Cloud Contact Center Portfolio

CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact center technology, reports that CirTech Inc., a nationwide circulation contact campaign authority, recently upgraded its contact center technology to the Noble® Enterprise platform, including Noble’s patented TCPA Compliance technologies. Continue reading CirTech Upgrades its Contact Center Technology with Unified Solution from Noble Systems

RightAnswers Introduces Knowledge Gamification to Improve Customer Service

PRESS RELEASE: RightAnswers, Inc., the #1 provider of cloud-based knowledge management software and services for delivering SmartService™, offers in its latest release out-of-the-box gamification to enhance enterprise knowledge and improve customer service by driving the right behaviours. Continue reading RightAnswers Introduces Knowledge Gamification to Improve Customer Service