Natterbox secures 122 percent YoY growth with global expansion of voice cloud services

PRESS RELEASE: Natterbox, a UK voice cloud services provider, which provides complete control and visibility of a company’s customer voice interactions, has achieved 122 percent year on year bookings growth in its last quarter. This result confirms Natterbox’s continued expansion in the cloud PBX and Salesforce voice integration markets and accelerates the growth of its customer base. Continue reading Natterbox secures 122 percent YoY growth with global expansion of voice cloud services

Hogan Lovells advises CCA International on the potential acquisition of Data Base Factory

PRESS RELEASE: Hogan Lovells has advised CCA International on the signing of an exclusivity agreement for the acquisition of Data Base Factory, a commercial CRM specialist. With a consolidated turnover of €145 million (based on 2014 figures), CCA International, a European group specializing in the development of CRM centers, will employ 5,400 members in 9 different countries. Continue reading Hogan Lovells advises CCA International on the potential acquisition of Data Base Factory

Enghouse Systems Acquires Reitek S.p.A

PRESS RELEASE: Enghouse Systems Limited announced it has acquired Reitek S.p.A (“Reitek”) for a purchase price of approximately $6.2 million, subject to certain price adjustments. Based in Milan, Italy, Reitek is a leading provider of omni-channel contact center solutions for enterprises of all sizes including multinational corporations, mostly serving the Italian market. Continue reading Enghouse Systems Acquires Reitek S.p.A

8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc. announced that it has been awarded a new patent related to its contact centre technologies. On June 2, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,049,297 entitled “Networked Contact Center.” The ‘297 patent is a continuation of United States Patent number 8,804,940 which was awarded to 8×8 on August 12, 2014. Continue reading 8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office

NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience

PRESS RELEASE: NewVoiceMedia announced that Grand Pacific Resort Management, a timeshare management company that prides itself on ‘enriching lives by creating experiences worth sharing’, is adopting ContactWorld for Service to offer a quicker, more personalised customer experience for its owners, guests and partners across all communication channels. Continue reading NewVoiceMedia supports Grand Pacific Resort Management’s strategy to revolutionise its customer service experience

Trillium Software Delivers Data Quality Software for Microsoft Dynamics CRM Customers

Trillium Software, A Harte Hanks Company announced new enterprise-class data quality and enrichment features for Microsoft Dynamics CRM.Trillium for Dynamics CRM enables customer relationship management (CRM) administrators and users to achieve an accurate, complete and single view of their customer data as part of on-premise and Cloud-based data quality operations. Trillium’s integration supports Dynamics CRM Online, as well as 2013 and 2015 deployed on-premise. Continue reading Trillium Software Delivers Data Quality Software for Microsoft Dynamics CRM Customers

mplsystems Positioned in 2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre

PRESS RELEASE: mplsystems announced that they have been named in Gartner’s “Magic Quadrant for the CRM Customer Engagement Center by Vice President and Gartner Analyst, Michael Maoz and Research Director Jim Davies. As noted in the report, “This research examines the market for global customer service and support applications for case management, trouble ticketing and problem resolution. Continue reading mplsystems Positioned in 2015 Gartner Magic Quadrant for the CRM Customer Engagement Centre

Homeworking outsourcing provider gains FCA accreditation to expand financial services regulated work

PRESS RELEASE: Sensée, the UK’s leading homeworking outsourcing provider, today announced that it has gained full FCA accreditation. Already an Authorised Representative of a major insurer, this enhanced status will allow Sensée to expand regulated activities which under the FCA to other financial services organisations. Continue reading Homeworking outsourcing provider gains FCA accreditation to expand financial services regulated work