Natterbox secures 122 percent YoY growth with global expansion of voice cloud services

PRESS RELEASE: Natterbox, a UK voice cloud services provider, which provides complete control and visibility of a company’s customer voice interactions, has achieved 122 percent year on year bookings growth in its last quarter. This result confirms Natterbox’s continued expansion in the cloud PBX and Salesforce voice integration markets and accelerates the growth of its customer base. Continue reading Natterbox secures 122 percent YoY growth with global expansion of voice cloud services

Hogan Lovells advises CCA International on the potential acquisition of Data Base Factory

PRESS RELEASE: Hogan Lovells has advised CCA International on the signing of an exclusivity agreement for the acquisition of Data Base Factory, a commercial CRM specialist. With a consolidated turnover of €145 million (based on 2014 figures), CCA International, a European group specializing in the development of CRM centers, will employ 5,400 members in 9 different countries. Continue reading Hogan Lovells advises CCA International on the potential acquisition of Data Base Factory

Enghouse Systems Acquires Reitek S.p.A

PRESS RELEASE: Enghouse Systems Limited announced it has acquired Reitek S.p.A (“Reitek”) for a purchase price of approximately $6.2 million, subject to certain price adjustments. Based in Milan, Italy, Reitek is a leading provider of omni-channel contact center solutions for enterprises of all sizes including multinational corporations, mostly serving the Italian market. Continue reading Enghouse Systems Acquires Reitek S.p.A

8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc. announced that it has been awarded a new patent related to its contact centre technologies. On June 2, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,049,297 entitled “Networked Contact Center.” The ‘297 patent is a continuation of United States Patent number 8,804,940 which was awarded to 8×8 on August 12, 2014. Continue reading 8×8 Issued New Contact Center Patent by U.S. Patent and Trademark Office