8×8 Signs Definitive Agreement to Acquire Assets From Quality Software Corporation to Bring Cloud-Native Suite of Contact Center Quality Management Capabilities to the Enterprise

PRESS RELEASE: 8×8, Inc. announced the company has agreed to purchase certain assets of privately-held Quality Software Corporation (QSC), an innovative developer of cloud-native quality management capabilities and analytics, and two affiliated companies—including QSC’s proprietary software and all associated intellectual property for $3 million in cash and $1.3 million in stock compensation. The stock portion will be paid out over four years assuming certain conditions are met. The transaction is subject to customary closing conditions and is expected to close this month. Continue reading 8×8 Signs Definitive Agreement to Acquire Assets From Quality Software Corporation to Bring Cloud-Native Suite of Contact Center Quality Management Capabilities to the Enterprise

Lionbridge integrates GeoFluent® machine translation with Zendesk Customer Service Platform to deliver real-time multilingual online support

PRESS RELEASE: Lionbridge Technologies announced that GeoFluent® by Lionbridge is now available via the Zendesk cloud-based customer service platform. GeoFluent is the industry’s only cloud-based, real-time translation platform. By integrating GeoFluent with the Zendesk customer service platform, Lionbridge brings fast, quality translation in multiple languages to thousands of Zendesk customers and simplifies and expedites multilingual customer support ticketing. Continue reading Lionbridge integrates GeoFluent® machine translation with Zendesk Customer Service Platform to deliver real-time multilingual online support

CodeBaby Partners with Eventus Solutions Group

PRESS RELEASE: CodeBaby and Eventus Solutions Group announced a partnership in which the two companies are delivering joint solutions to address customer engagement challenges for brands through a self-service model. By combining CodeBaby’s Intelligent Virtual Assistant (IVA) technology with Eventus’ contact center consulting and managed services, clients will now have a comprehensive solution that optimizes customer engagement and increases online conversions on average a stunning 1000 percent more often. Continue reading CodeBaby Partners with Eventus Solutions Group

Lumenis Deploys Cognizant MedVantage for Cloud-based Customer Experience, Quality and Compliance Management

PRESS RELEASE: Cognizant announced that Lumenis Ltd., the world’s largest energy-based medical device company for aesthetic, surgical and ophthalmology applications, has deployed Cognizant MedVantage™, a cloud-based integrated complaint handling solution. Continue reading Lumenis Deploys Cognizant MedVantage for Cloud-based Customer Experience, Quality and Compliance Management

Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

PRESS RELEASE: Transversal announced it has selected Netbiscuits Device Detection tool, to help its clients’ customers and employees to quickly and easily connect with the knowledge they need – regardless of the device they may be using. Founded in 2000, Transversal works with a range of global clients, including Nissan, Barclays, Mothercare, John Lewis and Levi Strauss. Continue reading Transversal Enables Personalized Customer Service Content with Netbiscuits Device Detection

AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015

PRESS RELEASE: AMC Technology announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. AMC Technology builds on the strengths of their customer relationship management and telephony partner networks to develop integration solutions for the world’s most innovative contact centres. Continue reading AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015