8×8 Signs Definitive Agreement to Acquire Assets From Quality Software Corporation to Bring Cloud-Native Suite of Contact Center Quality Management Capabilities to the Enterprise

PRESS RELEASE: 8×8, Inc. announced the company has agreed to purchase certain assets of privately-held Quality Software Corporation (QSC), an innovative developer of cloud-native quality management capabilities and analytics, and two affiliated companies—including QSC’s proprietary software and all associated intellectual property for $3 million in cash and $1.3 million in stock compensation. The stock portion will be paid out over four years assuming certain conditions are met. The transaction is subject to customary closing conditions and is expected to close this month. Continue reading 8×8 Signs Definitive Agreement to Acquire Assets From Quality Software Corporation to Bring Cloud-Native Suite of Contact Center Quality Management Capabilities to the Enterprise

Lionbridge integrates GeoFluent® machine translation with Zendesk Customer Service Platform to deliver real-time multilingual online support

PRESS RELEASE: Lionbridge Technologies announced that GeoFluent® by Lionbridge is now available via the Zendesk cloud-based customer service platform. GeoFluent is the industry’s only cloud-based, real-time translation platform. By integrating GeoFluent with the Zendesk customer service platform, Lionbridge brings fast, quality translation in multiple languages to thousands of Zendesk customers and simplifies and expedites multilingual customer support ticketing. Continue reading Lionbridge integrates GeoFluent® machine translation with Zendesk Customer Service Platform to deliver real-time multilingual online support

CodeBaby Partners with Eventus Solutions Group

PRESS RELEASE: CodeBaby and Eventus Solutions Group announced a partnership in which the two companies are delivering joint solutions to address customer engagement challenges for brands through a self-service model. By combining CodeBaby’s Intelligent Virtual Assistant (IVA) technology with Eventus’ contact center consulting and managed services, clients will now have a comprehensive solution that optimizes customer engagement and increases online conversions on average a stunning 1000 percent more often. Continue reading CodeBaby Partners with Eventus Solutions Group