LV= Broker enhances customer experience with Vizolution technology

PRESS RELEASE: LV= has announced that it is to use Vizolution’s vChat, a web chat capability for LV= employees speaking to brokers remotely via its Broker portal. Pilot brokers are able ‘live’ chat with an LV= employee and instantly download and upload documentation. LV= is the first insurer to roll out such a comprehensive digital offering to brokers. Continue reading LV= Broker enhances customer experience with Vizolution technology

Azzurri Communications achieves Microsoft Gold Status with launch of new customer engagement app

PRESS RELEASE: Azzurri Communications announced that it has once again been awarded “Application Development Gold Status” by Microsoft. The competency, awarded as part of the Microsoft Partner Network (MPN), was awarded as a result of the development of a new customer engagement app for Azzurri clients, called “Azzurri Engage”. Continue reading Azzurri Communications achieves Microsoft Gold Status with launch of new customer engagement app

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report

PRESS RELEASE: Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of collaboration, communications and customer engagement software and cloud services, has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide report1. Continue reading Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide Report

Pegasystems Enhances Pega 7 With Advanced Mobility and Analytics to Drive Intelligent Business Applications Across Channels

PRESS RELEASE: Pegasystems announced significant enhancements to Pega 7, an industry-leading, model-driven application development environment and platform for Pega’s portfolio of strategic applications. Pega 7’s new mobility and analytics capabilities allow enterprises to improve productivity and drive deeper customer engagement across more channels with increased intelligence.  Continue reading Pegasystems Enhances Pega 7 With Advanced Mobility and Analytics to Drive Intelligent Business Applications Across Channels

TDC boosts customer experience with combined Sitel Danish and UK team

PRESS RELEASE: Denmark’s largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers. In a project designed to help TDC achieve its ambition to provide best-in-class customer engagement and satisfaction, Sitel today runs customer care and support across four Danish sites formerly operated by TDC. Continue reading TDC boosts customer experience with combined Sitel Danish and UK team

NHS Shared Business Services Acquires McKesson Shared Services

PRESS RELEASE: Leading business support specialist NHS Shared Business Services (NHS SBS) has acquired McKesson Shared Services (MSS), the outsourced HR, Payroll and Pensions service of McKesson UK, for an undisclosed sum. The move will enable NHS SBS to extend the reach of its established successful employment services, which achieve an average of 30% cost savings for NHS clients and greater efficiency by freeing-up in-house teams from the administration of time-consuming tasks. Continue reading NHS Shared Business Services Acquires McKesson Shared Services