Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

PRESS RELEASE: Avaya and BT Wholesale launched Avaya Cloud Solutions, the UK’s first cloud-based utility communication service. The new cloud-based services, available through BT Wholesale channel partners, enables organisations to access Avaya Customer and Team Engagement Solutions delivered over BT Wholesale’s high speed, high-quality Ethernet network via a pay-as-you-go model. Avaya Cloud Solutions are based on the company’s market-leading Avaya Aura® Contact Centre and Unified Communications capabilities. Continue reading Avaya and BT Wholesale Launch Avaya Cloud Solutions for UK Businesses

Voice4Net and EarthBend Join Forces to Bring WebRTC-based Contact Center Solutions to Communications Technology Dealers

PRESS RELEASE: Voice4Net announced it has reached an agreement with EarthBend to offer its new WebRTC Framework product line to EarthBend’s network of communications solutions resellers. Continue reading Voice4Net and EarthBend Join Forces to Bring WebRTC-based Contact Center Solutions to Communications Technology Dealers

SpatialBuzz Recognised by Frost & Sullivan with 2015 European Cloud-based CEM Technology Innovation Award

PRESS RELEASE: Cloud-based customer experience analytics and service monitoring specialist, SpatialBuzz, has been awarded Frost & Sullivan’s 2015 European Cloud-based Customer Experience Management (CEM) Technology Innovation Award. The accolade recognises SpatialBuzz’s best-in-class CEM strategy, based on its sound technical understanding of networks and its drive for innovation, and affirms that the SpatialBuzz platform has the potential to be regarded as an industry standard. Continue reading SpatialBuzz Recognised by Frost & Sullivan with 2015 European Cloud-based CEM Technology Innovation Award

8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

PRESS RELEASE: 8×8, Inc. announced that it has been awarded a new patent related to its communication technologies. On June 9, 2015, the U.S. Patent and Trademark Office issued United States Patent number 9,055,423 entitled “Virtual Telephone Extension.” The ‘423 patent is a continuation of United States Patent number 7,684,554 which was awarded to 8×8 on March 23, 2010. Continue reading 8×8 Issued New Communications Patent by U.S. Patent and Trademark Office

Text messaging remains king on smartphones, new survey shows

PRESS RELEASE: Texting remains the most valuable function of smartphones for younger users, a new survey published today reveals. Despite an ever-increasing number of functions and apps available on smartphones including email, social media, camera and games, 18-24 year olds still value texting above everything else. Continue reading Text messaging remains king on smartphones, new survey shows