Convirza Closes $20M of Series B Funding for Call Analytics and Automation

PRESS RELEASE: Convirza (formerly LogMyCalls), provider of the foremost call analytics and only call optimization platform on the market, announced a Series B round of funding worth over $20 million. This round brings the total amount raised by the Utah-based company to nearly $25 million. The round is led by a large East Coast based investment group. Continue reading Convirza Closes $20M of Series B Funding for Call Analytics and Automation

Gartner Positions Altitude Software in Magic Quadrant for Contact Center Infrastructure for 11th Consecutive Year

PRESS RELEASE: Altitude Software announced the company has been included by Gartner, Inc. in the “2015 Magic Quadrant for Contact Center Infrastructure, Worldwide” (1). This is the 11th consecutive year Altitude Software has been included in the report. Continue reading Gartner Positions Altitude Software in Magic Quadrant for Contact Center Infrastructure for 11th Consecutive Year

NewVoiceMedia named Computing Vendor Excellence Awards finalist

PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, has reached the final in the Computing Vendor Excellence Awards. Organised by Computing magazine, the annual awards celebrate the achievements of the technology vendors and service providers who are leading the field of enterprise IT with innovative products, services and solutions that underpin and drive success in both business and public sector organisations. Continue reading NewVoiceMedia named Computing Vendor Excellence Awards finalist

Elitetele.com launches free tool to prepare businesses for upcoming Ofcom changes

PRESS RELEASE: With Ofcom’s new regulations for B2C businesses using NGNS (Non Geographic number services) coming into force on 1st July, organisations must prepare now to clearly display on their advertising the cost of the call to consumers. To make this process as smooth as possible, Elitetele.com has created a free online tool which generates an Ofcom compliant advertising message unique to the number a business advertises. Continue reading Elitetele.com launches free tool to prepare businesses for upcoming Ofcom changes