Convirza Closes $20M of Series B Funding for Call Analytics and Automation

PRESS RELEASE: Convirza (formerly LogMyCalls), provider of the foremost call analytics and only call optimization platform on the market, announced a Series B round of funding worth over $20 million. This round brings the total amount raised by the Utah-based company to nearly $25 million. The round is led by a large East Coast based investment group. Continue reading Convirza Closes $20M of Series B Funding for Call Analytics and Automation

Gartner Positions Altitude Software in Magic Quadrant for Contact Center Infrastructure for 11th Consecutive Year

PRESS RELEASE: Altitude Software announced the company has been included by Gartner, Inc. in the “2015 Magic Quadrant for Contact Center Infrastructure, Worldwide” (1). This is the 11th consecutive year Altitude Software has been included in the report. Continue reading Gartner Positions Altitude Software in Magic Quadrant for Contact Center Infrastructure for 11th Consecutive Year

NewVoiceMedia named Computing Vendor Excellence Awards finalist

PRESS RELEASE: NewVoiceMedia, a leading global provider of omni-channel cloud customer contact technology, has reached the final in the Computing Vendor Excellence Awards. Organised by Computing magazine, the annual awards celebrate the achievements of the technology vendors and service providers who are leading the field of enterprise IT with innovative products, services and solutions that underpin and drive success in both business and public sector organisations. Continue reading NewVoiceMedia named Computing Vendor Excellence Awards finalist

Elitetele.com launches free tool to prepare businesses for upcoming Ofcom changes

PRESS RELEASE: With Ofcom’s new regulations for B2C businesses using NGNS (Non Geographic number services) coming into force on 1st July, organisations must prepare now to clearly display on their advertising the cost of the call to consumers. To make this process as smooth as possible, Elitetele.com has created a free online tool which generates an Ofcom compliant advertising message unique to the number a business advertises. Continue reading Elitetele.com launches free tool to prepare businesses for upcoming Ofcom changes

“Can we fix it?” Well, we should be able to when it comes to customer service, says Aspect

BLOG: The latest Which? consumer report on best and worst brands for customer service has highlighted two key frustrations across the board – long waiting times and call centre phone menus. In response, Mark King, Senior VP Europe & Africa at Aspect Software, has called for brands to re-think how they limit customers to waiting in line, instead of giving them the tools to solve common issues themselves. Continue reading “Can we fix it?” Well, we should be able to when it comes to customer service, says Aspect

Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

PRESS RELEASE: Southend-based outsourced contact centre Ventrica is celebrating after winning ‘Silver’ at the prestigious European Contact Centre & Customer Service Awards held on Wednesday night at London’s historic Old Billingsgate venue. The fast-growing contact centre business was recognised in the ‘Best Outsourcing Partnership’ category for providing customer service on behalf of 24/7 estate agent, Purplebricks.com Continue reading Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with Purplebricks

Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs

PRESS RELEASE: Sitel, a leading global customer care provider announced that it has been awarded the Silver ‘Multi-Channel Customer Service’ award at the 2015 European Contact Centre & Customer Service Awards (ECCCSA) for its work with the Equality Advisory & Support Services (EASS) Campaign based in Stratford Upon Avon. Continue reading Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award at 2015 ECCCSAs