VoltDelta Partners With Oracle Service Cloud & Oracle Communications to Deliver WebRTC Enabled Cloud Contact Center Solution

PRESS RELEASE: VoltDelta, a NewNet Company, announced that it will partner with Oracle Service Cloud to demonstrate an integrated multichannel cloud contact center solution using Oracle Communications WebRTC session controller. Video chat sessions between a customer and agent within the cloud contact center and Oracle Service Cloud can be experienced in Booth 618 at the Call Center Week conference from June 16-19 at the Mirage Hotel in Las Vegas, NV. Continue reading VoltDelta Partners With Oracle Service Cloud & Oracle Communications to Deliver WebRTC Enabled Cloud Contact Center Solution

Vocalcom and NCR Announce Strategic Relationship to Provide Omnichannel Cloud-based Contact Centre Services in the UAE

PRESS RELEASE: Vocalcom, the leading contact center solutions provider, today announced a strategic relationship with NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, to provide omnichannel cloud-based contact center services in the United Arab Emirates (UAE). Continue reading Vocalcom and NCR Announce Strategic Relationship to Provide Omnichannel Cloud-based Contact Centre Services in the UAE

Kodak Alaris a Finalist for Best New Technology Solution at Call Center Week 2015

PRESS RELEASE: Kodak Alaris is a strong contender for the prestigious Call Center Week (CCW) Excellence Awards which honor the most innovative solution providers for their superior thinking creativity and execution across the full spectrum of contact center functions. As one of three finalists in the category “Best New Technology Solution” Kodak Alaris will be recognized during the CCW Excellence Awards Gala on Tuesday June 16 at The Mirage in Las Vegas. Continue reading Kodak Alaris a Finalist for Best New Technology Solution at Call Center Week 2015

1 in 5 start ups begin as second jobs

PRESS RELEASE: Wannabe entrepreneurs mitigate the risk of going it alone, launching their new venture while still in employment according to alldayPA. A survey of 500 small businesses found 21% of start-ups launched in the last 12 months began this way. This mirrors a growing trend for UK workers having second jobs to boost income. HMRC reports 1.2 million have official second jobs, up from 1.05 million in 2007. Continue reading 1 in 5 start ups begin as second jobs