Unify selected by Nissan Motor (GB) Limited to transform communications and enhance collaboration

PRESS RELEASE: Unify, and its accredited partner, Midland Telecom, have announced the implementation of Unify’s OpenScape Contact Centre, an on-premise contact centre solution, for Nissan Motor (GB) Limited. Replacing an antiquated Alcatel system, the new solution enables increased connectivity between disparate dealerships, customers, head office and the organisation’s contact centre. Continue reading Unify selected by Nissan Motor (GB) Limited to transform communications and enhance collaboration

Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

PRESS RELEASE: Transversal, the company behind Prescience technology and the leading provider of knowledge solutions, has announced a technology partnership with Wonnova, specialists in gamification. The new collaboration will provide organisations in the UK with the opportunity to adopt an emerging technique that has already started to radically change the way contact centre agents and employees interact with customers in the US. Continue reading Transversal and Wonnova team up to drive higher levels of engagement from contact centre agents and employees

DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8

PRESS RELEASE: DXI, a leader and innovator in cloud contact centre solutions, is embarking on its next phase of growth after being acquired by 8×8, Inc. 8×8 completed the acquisition of DXI on May 29, 2015 bringing 81 DXI employees to the company who will remain based in London. DXI is one of the first solutions companies to offer pay-as-you-go cloud services in the marketplace, and together with 8×8, will now deliver innovative solutions to agile contact centres and key lines of business in the mid-market and enterprise. Continue reading DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8

Probe Group Receives Noble Systems’ SNUG ‘Innovations Award’

PRESS RELEASE: Noble Systems Corporation, a global leader in unified contact centre technology solutions, granted its “Innovations Award” to Probe Group, a leading provider of outsourced customer management solutions, at the 2015 Select Noble Users Group (SNUG) APAC conference – a gathering of Noble Systems clients and partners – held last month in Australia’s Gold Coast. Continue reading Probe Group Receives Noble Systems’ SNUG ‘Innovations Award’

Avaya Named as a Leader by Gartner in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

PRESS RELEASE: Avaya announced that this year sets a new benchmark as the only vendor to be consistently positioned as a Leader in the Gartner Magic Quadrant for Contact Center Infrastructure for 15 years, a position held since the report’s inception in 2001. Continue reading Avaya Named as a Leader by Gartner in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Chrysalis Software Receives LumenVox Partner Skills Certification

PRESS RELEASE: LumenVox announced that Chrysalis Software, a Waterfield Technologies Company, received LumenVox Partner Skills Certification. LumenVox Partner Skills Certification demonstrates Chrysalis Software’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Chrysalis Software utilizes the LumenVox Automated Speech Recognizer and Text-to-Speech Server in their solutions. Continue reading Chrysalis Software Receives LumenVox Partner Skills Certification

HeyWire Named a 2015 “Hot Vendor” by Aragon Research

PRESS RELEASE: HeyWire®, the leading enterprise text messaging service enabling businesses to deliver the future of mobile customer engagement announced it has been named a “Hot Vendor” in mobile collaboration by Aragon Research for its cutting-edge approach to using mobile messaging, integrated with CRM systems to speed sales and increase customer satisfaction. Continue reading HeyWire Named a 2015 “Hot Vendor” by Aragon Research