Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Solutions on Skype for Business Every Month

PRESS RELEASE: Enghouse Interactive has announced that it has successfully completed 250 deployments on Microsoft Skype for Business (formerly MS Lync) – and that number is ramping up fast. The customer contact solutions leader now supports Skype for Business (SFB) 2015 on a wide range of its solutions and services, providing a full omni-channel communications experience across any combination of on-premise or hosted configurations. Continue reading Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Solutions on Skype for Business Every Month

Mitel Enhances Contact Center Portfolio to Meet Growing Demand for Mobile, Cloud and Multimedia Capabilities

PRESS RELEASE: Mitel® announced a series of sweeping enhancements to its MiContact Center portfolio designed to address the changing requirements for contemporary contact center operations. The portfolio enhancements, featured at the Call Center Week conference taking place this week in Las Vegas, are the latest in a string of strategic and focused partnerships, investments and acquisitions Mitel has made which aim to expand its position in the growing contact center market and deliver value to partners and customers. Continue reading Mitel Enhances Contact Center Portfolio to Meet Growing Demand for Mobile, Cloud and Multimedia Capabilities

T-Mobile Chooses Mitel to Launch Cloud Offering in the Netherlands

PRESS RELEASE: Mitel® has announced it is the preferred supplier of a major new cloud solution launched by T-Mobile in The Netherlands. Cloud & Clear is a fixed-mobile converged solution for SMEs that offers full flexibility and scalability and provides a smooth migration to the cloud. Continue reading T-Mobile Chooses Mitel to Launch Cloud Offering in the Netherlands

SBL Partners With Sinclair Voicenet To Enhance Portfolio Of Information Security Solutions

PRESS RELEASE: Software Box Limited (SBL), one of the UK’s leading providers of information security solutions to the public and private sector, is partnering with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, contact centre applications and PCI security solutions. This new partnership will enable SBL to enhance its portfolio of information security solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Continue reading SBL Partners With Sinclair Voicenet To Enhance Portfolio Of Information Security Solutions

MariaDB MaxScale® keeps LeadDesk call centers in front

PRESS RELEASE: MariaDB® Corporation, an industry leader in high performance, open source database solutions for SaaS and the cloud announced its latest customer, Finnish call centre software provider, LeadDesk. With over four million calls and 100,000 orders handled each week on its platform, LeadDesk has become one of Europe’s leading providers of contact centre technology. Continue reading MariaDB MaxScale® keeps LeadDesk call centers in front

The West Brom continue their customer engagement ‘Raveolution’ by inviting members to share real-time, in branch feedback

PRESS RELEASE: As the seventh largest building society in the UK, with 450,000 members, the West Brom has long been committed to actively listening and responding to the voice of their customers. In 2012 the company joined forces with Rant & Rave to capture feedback from customers who called in to their busy contact centre. Now, driven by their mission to go above and beyond for their members and to foster a truly customer centric culture, the building society have extended their feedback mechanism to include the in branch experience. Continue reading The West Brom continue their customer engagement ‘Raveolution’ by inviting members to share real-time, in branch feedback

Vizolution raises £500k to further accelerate growth

PRESS RELEASE: Vizolution, the provider of vScreen, the award winning screen sharing solution, has secured additional investment to support immediate expansion plans. Vizolution enjoyed a record 2014 and is on course to double revenue in 2015. vScreen is currently being used by 4 of the top-5 UK lenders and 2 of the top-5 UK insurance providers. Continue reading Vizolution raises £500k to further accelerate growth