Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

PRESS RELEASE: Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. Continue reading Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

Content Guru and KPN Secure Deal with Chubb

PRESS RELEASE: Content Guru’s Dutch team and Benelux network partner, KPN, have together signed a storm® deal with Chubb Fire and Security, a global leader in the provision of security and fire safety systems for businesses and heavy industry, to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands. Continue reading Content Guru and KPN Secure Deal with Chubb

Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software

PRESS RELEASE: Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud partner Dreambox to deliver a unified contact centre software solution across multiple locations, including a vital emergency service. Continue reading Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software

New research shows keeping customers waiting on hold drives 12% to defect and costs UK business £3.7 billion in revenue

PRESS RELEASE: Keeping customers waiting in phone queues costs UK businesses an estimated £3.7 billion a year, according to research which found that 12% of consumers have switched to a rival supplier because of frustration over being kept on hold.
New research into the views of more than 2,000 UK consumers defies stereotypes of Brits as happy to wait in queues. The majority (88%) only call a contact centre because they were unable to resolve their issue or get help via another route and if they do not get a prompt response, a significant number will switch to a rival business. Continue reading New research shows keeping customers waiting on hold drives 12% to defect and costs UK business £3.7 billion in revenue

arvato UK and Renault UK Partnership Wins Major European Customer Service Award

PRESS RELEASE: The partnership between arvato UK and Renault UK has been recognised for delivering excellent customer service and engagement at this year’s European Contact Centre and Customer Service Awards (ECCCSA). The partners were named winners in the ‘Outsourcing Partnership of the Year’ category, seeing off stiff competition from five other shortlisted entries. Continue reading arvato UK and Renault UK Partnership Wins Major European Customer Service Award

Webhelp UK team scale Ben Nevis in charity climb for Cancer Research

PRESS RELEASE: A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain peak to raise over £2,000 for Cancer Research UK. The 17-strong team from Webhelp’s Kilmarnock and Dunoon sites travelled to the Grampian Mountains earlier this month to scale the Ben Nevis summit, standing at 1,344 metres above sea level. Continue reading Webhelp UK team scale Ben Nevis in charity climb for Cancer Research