Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

PRESS RELEASE: Aspect Software and LiveVox announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with the LiveVox platform. The combined solution accelerates and simplifies the integration between these cloud platforms resulting in a highly efficient contact center able to manage outbound, inbound and self-service interactions while using the right number of agents with the right skills at the right time. Continue reading Aspect Software and LiveVox Announce Combined Contact Center Solution with Aspect EQ Workforce Management in the Cloud

Content Guru and KPN Secure Deal with Chubb

PRESS RELEASE: Content Guru’s Dutch team and Benelux network partner, KPN, have together signed a storm® deal with Chubb Fire and Security, a global leader in the provision of security and fire safety systems for businesses and heavy industry, to deliver multi-channel cloud contact centre services to power multiple sites across the Netherlands. Continue reading Content Guru and KPN Secure Deal with Chubb

Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software

PRESS RELEASE: Aster DM Healthcare, a leading UAE medical institution, has selected Vocalcom cloud partner Dreambox to deliver a unified contact centre software solution across multiple locations, including a vital emergency service. Continue reading Aster Healthcare opts for Dreambox contact centre powered by Vocalcom contact centre software