Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences

PRESS RELEASE: NICE Systems announced a new solution suite to help organizations manage customer dissatisfaction at an early stage, prevent the escalation of complaints, and proactively address the issues that lead to customer grievances. In doing so, the NICE Complaints Management Suite will help these companies improve the customer experience while also satisfying regulatory requirements. Continue reading Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences

International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions

PRESS RELEASE: Verint® Systems Inc., announced that a leading international telecommunications operator extended its investment in Verint solutions and is now implementing these technologies to help optimize customer engagement. The organization will leverage the software to help decrease customer wait times and better balance workload and staffing across its branch locations. Continue reading International Telecommunications Provider to Enhance Customer Engagement with Verint Branch Solutions

Teliqo hosted telephony integration helps SugarCRM users connect with customers

PRESS RELEASE: Direct hosted telephony vendor Teliqo has announced that its telephony platform now integrates directly with SugarCRM – one of the market’s most innovative, flexible and affordable CRM solutions. SugarCRM is focused on fusing CRM with the customer journey. Direct integration with the Teliqo Direct telephony solution will help companies connect more easily with customers – streamlining customer engagement and dramatically improving sales productivity. Continue reading Teliqo hosted telephony integration helps SugarCRM users connect with customers

Client-Supplier relationship key to outsourcing success – Grant Thornton report

PRESS RELEASE: New research from the Grant Thornton International Business Report (IBR) reveals that the intangible aspects of an outsourced relationships – a partner’s reliability, trust and other ‘non-technical’ skills – matter most in building successful outsourcing partnerships. Continue reading Client-Supplier relationship key to outsourcing success – Grant Thornton report

Capita selected by NHS England to become sole provider for primary care support services framework

PRESS RELEASE: Capita announces today that it has been selected by NHS England as preferred bidder to establish a single provider framework for administrative support functions for primary care across the UK, including an initial contract to manage and deliver services in England. Continue reading Capita selected by NHS England to become sole provider for primary care support services framework

Echo Managed Services joins Institute of Customer Service

PRESS RELEASE: Echo Managed Services’, the specialist outsourced provider of complex multi-channel customer contact, debt recovery and customer billing services, has become a full corporate member of the Institute of Customer Service – the independent professional membership body for customer service. Echo has decided to join as part of its continued commitment to delivering exceptional customer experiences on behalf of its expanding portfolio of clients. Continue reading Echo Managed Services joins Institute of Customer Service