Intelecom UK dials up rapid growth by doubling license revenue in last 12 months

PRESS RELEASE: Intelecom UK  announced a 122% increase in license revenue for Intelecom Connect during the year ending January 2014.  This follows year-on-year growth over the past three years which has seen license revenues treble over that period of time. Intelecom UK is part of Intelecom Group AS, a Norwegian company which currently serves over 900 customers, in 25 countries on 4 continents. Continue reading Intelecom UK dials up rapid growth by doubling license revenue in last 12 months

Swyx and DMRZ announce new Cloud-cooperation

A new partnership between Unified Communications Specialist Swyx and the Deutsches Mittelstandsrechenzentrum (German SME data centre – DMRZ) will facilitate resellers to move into the cloud business. DMRZ will immediately support SwyxWare within its datacentre and aims to attract resellers and SME customers who are looking for individual and tailored cloud-based corporate communications. Continue reading Swyx and DMRZ announce new Cloud-cooperation

Tigerpaw Software Adds Valuable Business Insight With Brightgauge Integration

PRESS RELEASE: Tigerpaw Software has approved a new Web Services integration with BrightGauge, a leading developer of business intelligence solutions for IT service providers. The partnership allows Tigerpaw’s IT service providers to gain valuable business insights from key data while providing secure access and customizable, visual reports to share with key contacts. Continue reading Tigerpaw Software Adds Valuable Business Insight With Brightgauge Integration

European investment in customer experience up ten percent in past three years to offset decline in customer loyalty

Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions released a global study with The Economist Intelligence Unit, demonstrating the link between CEO investment in CX and business profitability. The research comprises 516 senior level executives in 21 countries and explores the impact of customer experience efforts and leadership on business performance. Continue reading European investment in customer experience up ten percent in past three years to offset decline in customer loyalty